Contractor Sales

White's Lumber•Watertown, NY

7d•Onsite

About The Position

Provide customer service to consumer and commercial customers in a retail building and lumber supplier environment. Assist in obtaining objectives established for the store (i.e., sales, customer service, gross profit, accounts receivable, etc.).

Requirements

Knowledge of the construction and building supply channel industries
Completion of two to four years of college and 2-4 years of progressively responsible related experience, or an equivalent combination of education and experience.
Knowledge of blue print reading and estimating.
Well organized with the initiative necessary to achieve store goals.
Ability to communicate effectively both verbally and in writing; to establish positive public relations for the store and company; and to interact with a wide variety of people.
Basic knowledge of people management, including inter-personal skills and constructive methods for providing feedback and motivation.
Good working knowledge of personal computers in a networked environment including knowledge of accounting and estimating software applications.
Process and maintains NYS Driver’s License.

Responsibilities

Maintains an atmosphere of enthusiastic customer awareness with primary emphasis on providing efficient, courteous, and friendly service to all building professionals and retail customers.
Wait on customers, be able to write up regular and/or special orders.
Place special orders in a timely fashion.
Adhere to Company safety policies and rules.
Wait on customers, be able to write up regular or special orders.
Familiar with Stock and Special-Order items available thru Whites.
Prepare sales tickets, including unit prices and extensions with totals.
Direct customers to proper pick-up areas and notify yard staff of customers need.
Computing and quoting estimates for customers that do not require blueprint takeoff.
Hears and promptly and effectively resolves customer complaints.
Write up Purchase Orders for special orders and review acknowledgment from vendor to ensure accuracy.
Provide accurate advice to customers on proper materials, their usage, and installation techniques as needed.
Brings customer service needs to Store Manager’s attention and assists in developing store services and levels.
Seeks out and takes advantage of market and margin opportunities.
Maintains strong knowledge of store products, policies and procedures, customer service resources and capabilities.
Represents store and company professionally to customers.
Maintains comprehensive knowledge of the construction industry.
Be able to demonstrate the use of merchandise when requested.
Do blue print take-offs and project estimates as required to meet store and company objectives.
Read trade magazines to keep abreast of changes in the construction industry.
Attend Store meetings.
Attend Trade Shows as requested
Do blue print take-offs and project estimates as required to meet store and company objectives.
Read trade magazines to keep abreast of changes in the construction industry.
Attend Store Safety and Informational meetings.
Participates in store and company customer relations and sales functions.
As requested, contributes to store and company planning.
Attend trade shows as requested.
Maintains positive relations with suppliers and vendors
Watch for Shoplifters and notify supervisor immediately.
Assist customers in carrying large, bulky, or heavy items or customers with physical limitations that require assistance.
Performs other related duties as required