Sales; Contractor Relations Specialist
About The Position
Classic Granite & Marble is Virginia's largest stone fabricator. We are a privately owned company that strongly believes in innovation and creating new and exciting projects for our customers. We have over 1500 Google reviews and the bulk of our business is through referrals and word of mouth. All positions are full time positions with full time benefits and competitive compensation. The Contractor Relations Specialist is fully responsible for managing each job from beginning to end, requiring both external communication with contractors/customers and internal communication with CGM departments. This person ensures complete contractor/customer satisfaction while meeting internal requirements.
Requirements
- Excellent written and verbal communication skills, in English
- Strong construction math skills
- Strong computer and tablet skills
Nice To Haves
- High School Diploma or equivalent
Responsibilities
- Manage pre-sold jobs from template to install.
- Meet with contractor/customer walk-ins while at the office
- Lead customer-centric showroom experience
- Prepare and submit customer quotes / estimates
- Review and sign all documentation with customers
- Answer and return customer phone calls by the end of the day
- Perform accurate square footage calculations
- Provide prompt solutions to customer concerns
- Perform post-installation follow up with customers
- Generate positive social media reviews on four platforms
- Engage in contractor sales activities and conduct professional and compelling sales presentations.
- Adapt quickly to changing customer needs and effectively advocate solutions.
- Conduct incidental activities necessary to complete projects (e.g., assessing customer needs, develop price quotes, measure product specifications, etc.)
- Present warranty and available financing options to customers.
- Prepare for appointments, walk with appointments and process related paperwork.
- Prospecting for new customers and participating in scheduled industry events.
- Proactively seek out new referrals and develop and maintain relationships with contractors.
- Maintain a professional relationship contractors/builders (in-person, email, job portals, and phone calls).
Benefits
- full time benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
