Contractor Operations & Quality Control Manager

HUNTER COMMUNICATIONS•Central Point, OR

4d•$77,000 - $87,000•Onsite

About The Position

As a Hunter Communications Contractor Operations & Quality Control Manager you'll be responsible for the successful integration, performance, quality, and operational readiness of Hunter's installation and maintenance contractors. You will serve as the primary liaison between Hunter Communications and our contractor partners, ensuring work is completed safely, efficiently, and in accordance with Hunter standards. This position is responsible for contractor onboarding, training coordination, quality assurance, billing review, market readiness, inventory coordination, performance management, and operational support. In addition, the role is responsible for conducting quality control reviews of both contractor and internal technician work to ensure consistency in customer experience and installation standards across the company. The successful candidate will regularly travel throughout Hunter's service territory, perform field audits, review operational performance metrics, support market launches, and collaborate with dispatch, engineering, customer service, sales, construction, installation, and other teams to ensure successful service experience. You will find yourself working daily in software systems to support that success. You’ll need to excel at communication with our partners, teams, and Employees.

Requirements

Telecommunications installation, repair, or operations experience
Strong understanding of fiber optic service delivery and field operations
Experience managing vendors, contractors, or third-party service providers preferred
Experience conducting quality assurance and field audits
Strong analytical and reporting skills
Ability to influence without direct authority
Strong communication and relationship management skills
Experience working with Salesforce, Microsoft Office, and reporting systems
Ability to travel regularly throughout service territory
Strong organizational and project management skills
Results-driven mindset with strong attention to detail
Ability to identify operational risks and develop corrective action plans
Comfort with a variety of software applications and a desire to learn new systems

Responsibilities

Serve as the primary operational point of contact for installation and maintenance contractors
Coordinate contractor onboarding and training programs
Ensure contractors maintain compliance with Hunter standards, SOPs, contractual obligations, and safety requirements
Conduct field audits and quality control inspections on contractor and employee work
Track contractor performance metrics and identify opportunities for improvement
Review contractor billing for accuracy and compliance with approved scopes of work
Coordinate contractor staffing and market deployment activities
Support market launches and operational readiness initiatives
Develop and maintain contractor scorecards and performance reporting
Identify recurring quality, training, or process issues and drive corrective actions
Collaborate with dispatch to ensure contractor schedules and capacity align with operational needs
Partner with engineering, construction, and operations teams to support service delivery goals
Conduct job observations, site visits, quality control, safety, and operational reviews
Assist in the development and maintenance of installation, repair, and quality standards
Support vendor selection, evaluation, and performance reviews
Monitor customer escalations involving contractor-performed work
Maintain positive working relationships with contractor leadership and field personnel
Ensure consistent customer experience standards across all fulfillment resources