Contractor Manager – Fiber to the Home (FTTH)

Omni Fiber LLC•Sandusky, OH

About The Position

At Omni Fiber, we're expanding high-speed fiber networks that power communities forward. As we grow, we're looking for a results-driven Contractor Manager to oversee residential FTTH installation and repair partners across our markets. This role is ideal for a hands-on operations leader who thrives on accountability, field engagement, and driving performance through metrics, audits, and strong contractor relationships.

Requirements

Minimum of 4 years managing contractor/vendor field operations
Working knowledge of FTTH installation standards, drop placement, premise wiring, and CPE configuration
Strong understanding of telecom safety compliance
Experience analyzing performance metrics and implementing improvements
Proficiency with scheduling, dispatch, and reporting systems
Ability to work flexible hours, including evenings, weekends, and emergency situations

Nice To Haves

6+ years in fiber-optic telecommunications
ISP/broadband experience
Multi-market contractor oversight
Familiarity with field service platforms (e.g., Skedulo)
Knowledge of fiber construction or basic splicing principles

Responsibilities

Lead day-to-day performance of FTTH installation and repair contractors
Serve as the primary point of contact for all contractor-related matters
Monitor and manage KPIs including productivity, quality, rework, customer satisfaction, and cost efficiency
Conduct field audits, ride-alongs, and job quality inspections
Manage onboarding, credentialing, safety compliance, and performance evaluations
Address escalations including missed appointments, failed installs, repeat service calls, and customer complaints
Enforce corrective action plans and recommend contract changes when necessary
Review weekly invoicing and perform audit validations
Partner cross-functionally with Dispatch, Network Services, Construction, and Customer Experience teams