About The Position

At Omni Fiber, we're expanding high-speed fiber networks that power communities forward. As we grow, we're looking for a results-driven Contractor Manager to oversee residential FTTH installation and repair partners across our markets. This role is ideal for a hands-on operations leader who thrives on accountability, field engagement, and driving performance through metrics, audits, and strong contractor relationships.

Requirements

  • Minimum of 4 years managing contractor/vendor field operations
  • Working knowledge of FTTH installation standards, drop placement, premise wiring, and CPE configuration
  • Strong understanding of telecom safety compliance
  • Experience analyzing performance metrics and implementing improvements
  • Proficiency with scheduling, dispatch, and reporting systems
  • Ability to work flexible hours, including evenings, weekends, and emergency situations

Nice To Haves

  • 6+ years in fiber-optic telecommunications
  • ISP/broadband experience
  • Multi-market contractor oversight
  • Familiarity with field service platforms (e.g., Skedulo)
  • Knowledge of fiber construction or basic splicing principles

Responsibilities

  • Lead day-to-day performance of FTTH installation and repair contractors
  • Serve as the primary point of contact for all contractor-related matters
  • Monitor and manage KPIs including productivity, quality, rework, customer satisfaction, and cost efficiency
  • Conduct field audits, ride-alongs, and job quality inspections
  • Manage onboarding, credentialing, safety compliance, and performance evaluations
  • Address escalations including missed appointments, failed installs, repeat service calls, and customer complaints
  • Enforce corrective action plans and recommend contract changes when necessary
  • Review weekly invoicing and perform audit validations
  • Partner cross-functionally with Dispatch, Network Services, Construction, and Customer Experience teams

Benefits

  • 401(k) with Employer Matching Contribution up to 4%
  • Professional Development Reimbursement & Advancement Opportunities
  • Paid Company Holidays (8 days)
  • Floating Holidays (3 days)
  • Paid Time Off (15 days)
  • Medical, Dental, and Vision Coverage
  • Life Insurance & Short-Term Disability
  • HSA with Employer Contribution
  • Monthly Internet & Cell Phone Allowances
  • Mileage Reimbursement
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