Contracting and Onboarding Specialist

Headquarters Careers At Servpro Industries • Gallatin, TN

2d • Remote

About The Position

The Contracting and Onboarding Specialist manages new and renewal client contracts from approval through go-live and leads end-to-end client implementation activities within the National Accounts Division. This role coordinates cross-functional stakeholders including Legal, Finance, Operations, and Information Technology to ensure contractual requirements, timelines, and onboarding deliverables are clearly defined, tracked, and executed. The Contracting and Onboarding Specialist is responsible for ensuring launch readiness and a structured handoff to downstream support teams through clear communication, documentation, and project oversight.

Requirements

• 4+ years of experience in contract operations, client onboarding, implementation, program coordination, or project management.
• Demonstrated experience managing cross-functional initiatives involving Legal, Finance, Operations, and technical or systems-based teams.
• Strong project management skills, including the ability to manage timelines, dependencies, and multiple workstreams simultaneously.
• Advanced proficiency in PowerPoint, with the ability to create clear, professional materials that communicate timelines, requirements, and readiness status.
• Strong written and verbal communication skills, with the ability to convey complex information clearly to diverse stakeholder groups.
• High attention to detail and accuracy, particularly when working with contractual requirements and implementation documentation.
• Ability to work independently, exercise sound judgment, and appropriately escalate risks or issues.
• Comfortable operating in a fast-paced, deadline-driven environment with evolving priorities.

Nice To Haves

• Experience supporting enterprise-level accounts preferred.
• Project management certification preferred.

Responsibilities

• Manage contracts from review to approval, serving as the central point of coordination throughout the process.
• Partner with Sales, Operations, Technology, Legal and Finance to ensure contract terms, approvals, and requirements are accurately reviewed, tracked, and executed.
• Maintain clear documentation of contract status, requirements, and approvals to support cross-functional visibility and alignment.
• Lead end-to-end onboarding and implementation activities for new and renewing National Accounts clients.
• Translate contractual obligations into actionable onboarding requirements, timelines, and deliverables.
• Coordinate internal stakeholders across Operations, Information Technology, and other functional partners to ensure all setup and readiness activities are completed.
• Partner with Operations to scope and validate technical, operational, and process requirements as part of implementation planning.
• Create and maintain SERVPRO.net �coming soon� pages and other onboarding-related content to support launch preparation.
• Publish launch bulletins, onboarding materials, and vendor onboarding packs to ensure consistent, accurate communication.
• Track launch readiness criteria, confirming all required elements are complete prior to go-live.
• Ensure a structured, well-documented handoff to the Client Support Team following launch, including key requirements, timelines, and ongoing support considerations.
• Serve as a liaison between contract execution, onboarding, and downstream support teams to ensure smooth transitions and role clarity.
• Participate in process improvement efforts by identifying recurring challenges, risks, or inefficiencies within contracting and onboarding workflows.
• Contribute to documentation, templates, and standard processes that improve consistency and scalability of contract and onboarding execution.

Benefits

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level