Contract Technician

Texas Health & Human Services Commission•Lumberton, TX

3d•$2,953 - $3,660•Hybrid

About The Position

The Contract Technician provides senior-level technical administrative support and technical assistance to HHSC staff and contracted agencies in the Community Care Services Contracts Section. The position requires familiarity with laws, rules, and regulations related to the contracts division. Work includes contract pre- and post-monitoring activities, billing verification, contract-file and database maintenance, reporting, and responding to questions from internal and external stakeholders. The technician works under general supervision, with moderate latitude for initiative and independent judgment, and may assist with monitoring reviews and complaint investigations at contracted agencies and clients’ homes. The role supports contract specialists and unit management by preparing correspondence and other documents, tracking assignments, maintaining schedules and filing systems, compiling reports, and accessing HHSC databases. It also involves communicating with agency and program staff to research and resolve billing and payment issues. The position is based in Beaumont, Texas, is eligible for telework subject to agency policy and supervisor discretion, and requires extensive travel, including some overnight travel. A valid driver’s license is required. The position is full-time, regular, nonexempt, and on a day shift. The stated monthly salary range is $2,953.25 to $3,659.50. A Certified Texas Contract Manager (CTCM) certification must be completed between the sixth and twelfth month of employment.

Requirements

High school diploma or GED.
Experience performing data entry using Microsoft Word and Excel.
Experience interpreting policies, rules, and regulations of state and federal laws.
Experience proofreading and editing forms, memos, correspondence, and other documents.
Experience making decisions based on interpretation of federal and state laws.
Knowledge of community care services programs, policies, rules, and regulations.
Ability to collect, analyze, and interpret technical information; perform arithmetic computations and tabulations; identify problems and plan corrective actions; prepare reports; derive information from observations and interviews; and understand and follow instructions.
Ability to develop and maintain document-tracking and filing systems manually and with a computer.
Ability to communicate effectively orally and in writing, provide guidance to others, and work in a team environment.
Skill in managing multiple priorities and projects and meeting tight deadlines; communicating verbally and in writing; preparing written communications for different audiences; and using a computer and applicable software.
Valid driver’s license.
Must complete Certified Texas Contract Manager (CTCM) certification between the sixth and twelfth month of employment.
Applicants may not have a history of substantiated fraudulent activity against HHSC or programs it administers.

Nice To Haves

Experience in HHSC Community Care Services.
Experience in contract management and monitoring.

Responsibilities

Maintain records and filing systems or logs; file and retrieve materials and track assignments.
Analyze and calculate information and prepare monthly monitoring and complaint activity reports and quarterly contract management reports.
Provide information about policies, procedures, rules, regulations, and standards to staff, applicants, contractors, individuals, vendors, stakeholders, and public officials.
Gather statistical information and compile reports and charts reflecting contract activity.
Assist contract management staff with contract monitoring reviews and participate on monitoring review teams under the lead monitor’s direction.
Assist with new provider orientation and send requested contract application packets when needed.
Draft correspondence and documents; maintain schedules; and prepare pre-monitoring and post-monitoring activities.
Distribute work assignments to contract specialists and notify contractors about monitoring visits.
Access and gather information from HHSC databases and systems, including SASO, COGNOS, Provider On Line, Provider Support Windows, SCOR, and Electronic Visit Verification.
Communicate with internal and external parties to provide, exchange, or verify information, answer inquiries, address issues, and resolve problems.
Research billing and payment issues through extensive review and contact with program and agency staff.
Assist with monthly reports, databases, supplies, special assignments, and other duties as assigned.