About The Position

The Contracts Support Specialist is responsible for overseeing contract fulfillment requirements and coordinating the timely notification of deliverables across relevant departments. This role is pivotal in converting contracts for approval and invoicing, collaborating closely with the finance team to ensure precise billing, and maintaining high levels of customer satisfaction. The Contracts Support Specialist will engage with all departments within the organization, including but not limited to Finance, Logistics, Manufacturing, Sales, Service, and Transportation. By defining customer needs and managing daily activities with both internal and external resources, this position drives efficiency, productivity, and ensures consistent support throughout the project and rental term.

Requirements

  • Bachelor’s degree or two+ years of related experience and/or training, or an equivalent combination of education and experience.
  • Strong communication skills, the ability to work independently, and with minimal supervision.
  • Highly organized and detail-oriented, ensuring accuracy in all tasks.
  • Demonstrated critical thinking skills, with the ability to analyze situations, identify potential issues, and develop effective solutions.
  • Proficiency in Microsoft Office, with advanced skills in Excel, including the use of formulas, pivot tables, and XLOOKUP functions.
  • Valid Driver’s License.

Nice To Haves

  • Knowledge of inventory/order processing software such as SAGE and ODOO, with a strong willingness and ability to quickly learn and adapt to other systems the company may implement in the future.
  • Database/contract management software.

Responsibilities

  • Reviews purchase orders for alignment with quoted requirements, identifies and corrects any contract deficiencies or inaccuracies, and manages the full cycle of the contract, monitoring for contract performance and compliance.
  • Compiles, revises, and ensures the accuracy of data for invoice documentation; processes invoice batches and verifies tax exemption documentation for non-tax invoices.
  • Uploads invoices promptly through customer payment portals, conducts weekly reviews for any rejections, and addresses issues, as necessary.
  • Manages overdue accounts by contacting customers, negotiating payment solutions, and maintaining detailed records of all collection activities, while building business relationships with customers and understanding how to navigate customers internal processes.
  • Ensures compliance by reviewing all correspondence related to contracts.

Benefits

  • Paid Time Off (PTO)
  • Paid Holidays + 1 Floating Holiday of YOUR Choice
  • Medical, Dental, and Vision Insurance Options
  • 401(k) Retirement Plans + Employer Match
  • 100% Company-paid Basic Life Insurance, Short and Long-Term Disability Insurance, Teladoc® Services, and Employee Assistance Program (EAP)
  • HSA, FSA and Pet Insurance Options
  • Safety Boot and Prescription Safety Glasses Reimbursement Program
  • Gym Membership Reimbursement
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