Contract Support Specialist

Enjet Aero•Huber Heights, OH

20h•Onsite

About The Position

Enjet Aero machines and fabricates complex jet engine parts, components and assemblies for leading OEMs in the commercial, defense and general aviation sectors. Our goal is to be regarded as an irreplaceable resource by our customers. The only way for a company to meet such a goal is to consistently meet production deadlines and expectations. Your work has a destination! Enjoy competitive pay, excellent benefits, a company profit sharing bonus plan, and more while building precision aerospace components that help aircraft fly safely around the world. Join a growing, industry-leading aerospace manufacturer where your work makes an impact and your career can take off. The Customer Support Specialist acts as the liaison between the customer and the company. This position is fundamental in managing and relaying information to the sales, materials, manufacturing, and quality teams. The individual must be able to establish and maintain both internal and external professional relationships at multiple levels.

Requirements

Ability to prioritize work to meet time-sensitive deadlines.
Strong communication skills are required.
Minimum (3) years’ customer service-related experience required.
Must be detail and multitask oriented.
Hands on self-starter with the ability to handle responsibilities in a fast pace changing environment.
Proven ability to work effectively in a team environment.
Proficient with MS Office
Proven ability to navigate and operate ERP systems.

Nice To Haves

Experience working with aerospace a plus.
Experience with Epicor a plus.

Responsibilities

Manage and enter customer sales orders and change orders, as necessary.
Compile required documentation from customers for the contract or request for quote review process.
Communicates with the customer on missing documentation.
Communicates and follows up with customers on all issues relating to contracts, quotes, and sales orders.
Act as the primary customer contact to process customer orders, input data into the ERP system and communicate with the Sales, Quality, and Operations Team as necessary.
Maintain internal intranet for contracts, and request for quotes (RFQ).
Reconcile the MRP system backlog to customer portal schedules; ensure all customer schedules are updated in the ERP system (Epicor); ensure all information is updated in customer systems as needed.
Process customer product returns in a timely manner and in accordance with documented procedures.
Work closely with Operation’s on contract and quote administration, and customer follow up.