Contract Specialist

Hopelink • Bellevue, WA

4d • $0 - $27 • Hybrid

About The Position

The Non-Emergency Medical Transportation (NEMT) Contract Specialist works with Hopelink Transportation Brokerage service partners (transportation contractors) as a liaison and compliance monitor. The Contract Specialist is responsible for monitoring and auditing the service of our contracted service providers’ performance to ensure the safe, reliable, and cost-effective transportation of clients. This position also works independently to facilitate the relationships between Hopelink and medical facilities; monitoring service, contractual compliance, evaluating effectiveness, troubleshooting issues and educating facility staff on the NEMT program. The ideal candidate will be detail-oriented, resourceful, exercise sound judgment, and possess a passion for limiting barriers to healthcare access.

Requirements

• One year or more of experience in the transportation field with knowledge of contractual compliance processes and procedures for non-compliance.
• One year or more of experience establishing and maintaining effective working relationships with employees, contractors, and external agencies.
• Strong planning and organizational skills.
• Collaborative and team player.
• Ability to exercise sound judgment and creatively problem solve.
• Exceptional verbal and written communication skills.
• Reliable personal transportation, a valid driver’s license, and proof of auto liability insurance required.
• Willingness and ability to travel throughout King and Snohomish Counties.
• This position is a Service Critical Employee with specific attendance requirements: Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position.

Nice To Haves

• Experience with paratransit services, DOT, and ADA regulations preferred.

Responsibilities

• Work collaboratively across all Brokerage positions to improve service for our clients and relationships with service providers and medical facilities.
• Provide real-time monitoring and evaluation of subcontracted service providers’ performance, including auding provider fleet maintenance records and verifying subcontractor compliance with contractual requirements for driver licensing, training, and background checks.
• Measure partner contractual performance, identify needs, collaboratively develop performance improvement plans, and conduct onsite service partner training.
• Serve as a contact amongst Hopelink, service partners, and medical facilities to ensure that steps are proactively taken to handle problems that may affect the service or contractual obligations.
• Through outreach, develop business relationships throughout King County to expand program impact.
• Plan, create, and present to medical facilities, transportation service providers, and community stakeholders during quarterly partner meetings, effectively communicating key performance indicators, policy updates, compliance requirements, and program outcomes.
• Travel throughout King and Snohomish Counties. Travel may be required 1-2 days per week during the workday, or more based on business need. Mileage will be reimbursed.

Benefits

• Paid training
• Up to 10 paid vacation and sick days annually
• 10 paid holidays
• Up to 7 paid float days available immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts
• 401k with Employer Match
• Life, Disability & Accident coverage
• Wellness Program
• Employee Resource Groups
• Employee Assistance Program
• Employee Discount Opportunities
• Training Classes
• Internal Career Opportunities
• Professional Development
• Leadership Development
• Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed