Contract Route Technician

FAMILY ENTERTAINMENT GROUP LLC•Nashville, TN

7d•Remote

About The Position

Family Entertainment Group (FEG) is a recognized leader in designing, developing, and operating world-class family entertainment centers and arcade experiences. We partner with leading brands, including Topgolf, Punch Bowl Social, resorts, hotels, casinos, and entertainment venues across the country to deliver exceptional guest experiences.

Requirements

Previous experience repairing arcade equipment, vending equipment, amusement devices, gaming equipment, electronics, or similar mechanical/electrical systems preferred.
Strong troubleshooting and mechanical aptitude.
Ability to work independently with minimal supervision.
Excellent communication and customer service skills.
Reliable transportation and a valid driver's license.
Ability to lift up to 50 pounds and perform physical work.

Responsibilities

Visit assigned locations 2–3 times per week on an established service schedule.
Inspect, clean, test, and perform preventive maintenance on arcade games, cranes, kiosks, card readers, and redemption equipment.
Troubleshoot and repair common mechanical, electrical, and electronic issues.
Restock prizes, game cards, and operating supplies as needed.
Perform crane merchandising, including organizing, filling, and maintaining prize displays to ensure an appealing guest experience.
Maintain overall cleanliness of games, equipment, and the game area, ensuring all areas remain neat, presentable, and guest-ready.
Complete service reports, repair documentation, and inventory updates after each visit.
Communicate professionally with partner management regarding completed work and equipment needs.
Report equipment requiring major repairs or replacement.
Maintain a safe, organized work environment while servicing equipment.