Contract Review Representative

Valence•West Springfield, MA

2d•Onsite

About The Position

This role involves reviewing customer Purchase Orders and related documents, communicating with customers and internal departments to resolve order issues, and responding to customer inquiries regarding job order status. The representative will also be responsible for locating and understanding Quality system documentation, coordinating with other departments to address customer concerns, and adhering to company procedures. Additionally, the role includes entering customer jobs into the system, releasing them to the appropriate department, and processing paperwork with minimal supervision. Maintaining a clean and safe work environment is also a key responsibility. The position requires a high degree of craftsmanship for reviewing and entering difficult work, a teamwork attitude, a "can do demeanor," and flexibility, including a willingness to work overtime. Other duties may be assigned.

Requirements

Eligible for employment under U.S. export control laws.
Must meet the requirement of being a "U.S. Persons".
Requires access to EAR or ITAR controlled technologies.

Nice To Haves

Demonstrates a “High degree of Craftsmanship” which qualifies them to review and enter unusually difficult work competently.
Possess a degree of “teamwork attitude” exhibited as a “can do demeanor” and flexibility such as a willingness to work overtime, etc.

Responsibilities

Review customer Purchase Orders and related documents.
Communicate with customers and other departments to resolve incoming order issues.
Respond to incoming phone calls and emails from customers looking for job order status.
Locate and understand relevant Quality system documentation in the computer system.
Coordinate with other Valence departments as necessary to answer and resolve customer inquiries and problems.
Understand and follow company procedures by correctly filling out checklists and notification of superior for all other paperwork problems.
Order enter customer jobs and release to appropriate department.
Competently process paperwork with little or no supervision.
Maintain a clean, safe work environment.
Demonstrate a "High degree of Craftsmanship" which qualifies them to review and enter unusually difficult work competently.
Possess a "teamwork attitude" exhibited as a "can do demeanor" and flexibility such as a willingness to work overtime, etc.
Perform other duties as assigned.