Contract Manufacturing Order Specialist

Progressive Machine & Design•Victor, NY

7d•Onsite

About The Position

Progressive Machine & Design (PMD) is hiring a Contract Manufacturing Order Specialist for its GPS division in Victor, New York. This is a newly created, full-time, on-site position supporting the division’s growth, expanding customer base, and new business opportunities. The specialist serves as a key customer contact and manages orders from initial quotation through final delivery, working with customers and internal manufacturing, quality, and production teams to support accurate, responsive order management and a positive customer experience. The role includes customer service and account communication, quotation preparation and contract review, purchase-order verification, order entry and documentation, and coordination of delivery schedules and manufacturing requirements. The specialist also supports quality-system compliance, customer feedback and scorecards, complaints, returns, RMAs, corrective actions, and continuous-improvement efforts. The position calls for a detail-oriented, technically capable professional who can work effectively in a fast-paced manufacturing environment. PMD describes the opportunity as a chance to help shape processes in a newly created role, build relationships with new and existing customers, collaborate with experienced manufacturing professionals, and contribute to the continued success of GPS and PMD. Compensation is $65,000–$80,000 annually, based on qualifications and experience. PMD is an Equal Opportunity Employer.

Requirements

Five to seven or more years of customer-service or contract-management experience specifically in precision manufacturing, CUI, or aerospace supply-chain environments.
Proven familiarity with AS9100 and ISO 9001 quality management systems and an understanding of strict documentation chains.
Ability to interpret manufacturing and quality job traveler documents, distinguish part revisions, and read commercial terms in ISO 9001:2015 and AS9100 contracts.
Advanced proficiency with manufacturing ERP software and customer supply-chain techniques.
Basic ability to read and understand English and metric measurement units.
Ability to interpret and follow written policies and procedures.
Proficient computer skills, including Microsoft Word, Excel, and Outlook.
Proficient high-school-level mathematical skills.
Ability to take direction and work as part of a team.
Time-management skills and ability to prioritize workload.
Ability to learn new and more complex manufacturing and quality concepts.
Effective written and verbal communication skills.

Nice To Haves

ITAR, CUI, and CMMC experience is preferred.
Basic competence in a manufacturing environment is preferred.

Responsibilities

Serve as a primary customer contact and provide timely communication and service throughout the order lifecycle.
Manage customer inquiries, order-status updates, delivery schedules, and general account needs.
Build and maintain customer relationships through proactive communication, responsiveness, and follow-through.
Coordinate with manufacturing, quality, and production teams to monitor open orders, communicate progress, and address potential delivery issues.
Review requests for quotation (RFQs) and work with manufacturing and quality teams to establish pricing and lead times.
Verify customer specifications, drawings, material requirements, tolerances, inspection requirements, and applicable revisions.
Prepare and submit accurate, complete customer quotations.
Compare customer purchase orders with approved quotations to verify pricing, specifications, quantities, revisions, and delivery requirements.
Identify discrepancies, special requirements, and potential risks, and coordinate resolution before accepting orders.
Enter and maintain customer orders, delivery schedules, and manufacturing instructions in ERP and internal systems.
Maintain order documentation, traceability, and organized customer and order records according to procedures and quality requirements.
Support configuration control, document revisions, and customer-specific requirements.
Support compliance with ISO 9001:2015, AS9100, and applicable customer quality requirements.
Monitor customer feedback, delivery performance, and quality scorecards to identify improvement opportunities.
Coordinate with the Quality team on customer complaints, returns, and nonconforming-product documentation.
Assist with Return Material Authorizations (RMAs) and corrective-action processes.
Contribute to initiatives that improve customer satisfaction, operational efficiency, and order accuracy.