Kpp/Contract Manager

Kroger•Cincinnati, OH

About The Position

The Contract Manager will be responsible for negotiating network rates, guarantees, contract language, services, and individual networks with accounts. This role involves executing negotiation strategies, understanding key results, gathering supporting data, and reporting on contract compliance and performance. The Contract Manager will also maintain key account relationships by troubleshooting issues, conducting regular business reviews, ensuring business performance aligns with expectations, and verifying adherence to agreement terms. Additionally, the role requires serving as a Subject Matter Expert (SME) for assigned contracts, providing information to internal departments, and demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Associate Degree
2+ years of contracting experience
Strong negotiation skills and ability to influence others
Ability to successfully manage others
Strong familiarity with Third Party Payor industry/technical terms and processes
Demonstrated ability to maintain confidentiality and protect sensitive information
Ability to develop strong relationships and effectively communicate with all levels of the organization and external partners
Ability to balance strategic thinking and attention to detail

Nice To Haves

Bachelor's Degree
Any project management experience
2+ years of experience redlining documents
2+ years of analytical experience
2+ years of lead pharmacy technician experience
2+ years of experience billing third-party claims in a pharmacy

Responsibilities

Support senior contract manager with negotiating network rates, guarantees, contract language, services, and individual networks
Execute negotiation strategy, key results hoped to gain from negotiation, levers to pull and data needed to support negotiation position
Communicate negotiation updates with key leaders receiving direction for next steps and execute accordingly
Conduct initial business, redline of agreements and work with Legal & Compliance during the redline process, including ability to distinguish business decisions from legal decisions and bring the appropriate parties together to make such decisions
Review performance against contract, BER/GER tracking, and performance to clawback DIR fees
Compare results with available benchmark data, summarizes key findings sharing with key leaders; proactively communicate BER/GER performance to accounts assigned
Prepare presentations for quarterly business reviews, provides internal facilitates meetings, tracks action items and sends follow up notes as needed to memorialize conversations
Work with reporting and analytical team to understand financial implications of contracts and financial value of changes
Prepare counteroffers, obtains necessary approval prior to sharing externally
Communicate financial impacts to peers and other functional areas for modeling/tracking purpose
Review financial reports, quarterly earnings calls, press releases, and other reports to keep informed of information that may impact the relationship or profitability of the relationship; summarize/share findings for key leaders
Serve as Subject Matter Expert (SME) of the account, providing information as requested by internal departments
Resolve account complaints, in support of division efforts to drive growth with business initiatives
Assist with special projects as assigned
Travel to foster successful relationships with internal/external stakeholders