Contract Manager

Advanced Student Transportation•Wilmington, DE

11d•Onsite

About The Position

This office position, under limited supervision, plans, directs, and supervises the work activities, customer satisfaction, profitability, and assists in the day-to-day operations and management of a branch. The Krapf Group's vision is to provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety, and is one of the largest private, family-owned school bus contractors in the U.S. Krapf also has transit, paratransit, and charter lines of business. Founded in 1942, Krapf has grown to thousands of employees in multiple states, with Corporate Headquarters in West Chester, Pennsylvania. Expectations for this role include supporting the Krapf vision and mission, demonstrating Krapf Core Values (commitment, open communication, respect, and excellent service), representing Krapf professionally, and complying with all Krapf employee and safety policies.

Requirements

3 to 5 years management experience in a service environment including operations management.
Excellent communication and customer service skills are required.
Relationship-building and value-added selling skills are essential.
Communicates effectively orally and in written form.
Obtains and then passes on information to appropriate individuals.
Computer literacy including development of spreadsheets and word documents, tracking data and generating reports.
Works well as part of a team; systematically encourages and supports others.
Bachelor’s degree or equivalent.

Responsibilities

Assist in preparation of bids by developing bid work-ups and analysis and participate in the bid process.
Direct day-to-day operations within the framework of the company’s Operations Excellence Program by overseeing scheduling, routing, billing, payroll, accounts receivable and other activities.
Assist with handling problems concerning students, parents, school officials, and employees.
Review and monitor operations, communications, and relations with customers in areas of dispatch performance, driver training, routing, and safety matters.
Identify and resolve barriers to efficient delivery of services, developing objective tools to measure performance, and customer service levels.
Communicate with employees regarding site and company goals, objectives, and policies.
Oversee administration and compliance with the company handbook and resolve labor/employee issues.
Implement programs and initiatives based on sound and proactive employee relations designed to maintain a union-free environment.
Analyze site financial statement, reviewing variances, and implementing action plans.
Control site financial matters reviewing and approving invoices, billings, driver payrolls, and accounts receivable.
Hire, coach, and provide day-to-day supervision to staff and drivers.
Ensure that recruitment and selection practices conform to company policy and employment legislation.
Participate in establishing performance and other goals, monitor performance, and conduct annual performance and salary reviews.
Administers employee recognition programs.
Provides for training as may be required including initiatives for personal self-development.
Monitor employee turnover and proactively manage staff requirements.
Conduct exit interviews to determine cause of turnover and rectify issues requiring attention.
Maintain an ongoing knowledge of industry practices and trends, Department of Education, Department of Transportation, and statutory requirements, environmental requirements, Labor Codes, Employment Standards, Human Rights Acts, Health and Safety, and Workers Compensation as they relate to the site operations.
Ensure site compliance with all safety training, standards, and requirements.
Coordinate activities with local media, public, and community relations events and issues.