22698 - Contract Manager

Ministry of Justice UK•National City, CA

21d•£35,335 - £42,859•Hybrid

About The Position

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply. The Contracted Services Division (CSD) is a fun, dynamic, fast paced and rewarding place to work where no two days are the same. Staff have great opportunities to develop their knowledge and skills, particularly on operational contract management, service improvement, stakeholder engagement, working with senior officials/ministers as well as working with commercial partners. The team is responsible for the day-to-day operational contract and supplier management for a range of contracted services that support court and tribunal business; as well as ensuring effective and efficient contract procurement cycles. We review and continuously improve operational processes to ensure contracts provide a quality of service. In your role as a Contract Manager, you will support the Senior Contract Manager and Head of Contracted Services in managing contracts that support the administration of justice across HMCTS. We are looking for a highly organised and proactive individual with strong contract management, analytical and stakeholder engagement skills. You will be confident in investigating service delivery issues, interpreting performance data, managing supplier relationships and providing evidence-based recommendations to senior leaders. You will be able to work independently, manage competing priorities and build effective relationships across a wide range of internal and external stakeholders while ensuring contracted services deliver value for money and meet operational needs. Working closely with operational teams, suppliers, and stakeholders, you will monitor contract performance, investigate service delivery issues, and use data and insight to drive improvements and ensure value for money. You are an effective people manager who can lead, motivate, and develop individuals to deliver high-quality outcomes with the ability to achieve organisational objectives.

Requirements

Strong analytical and problem-solving skills and leading potential solutions
Excellent stakeholder engagement and communication skills.
Ability to interpret performance data
Strong organisational skills and ability to manage competing priorities.
Ability to work independently and in a team.
Ability to make sound decisions and provide evidence-based recommendations.
Experience of leading, managing and coaching in order to successfully manage individuals.

Nice To Haves

Knowledge of the day-to-day running of operations and /or contract management is highly beneficial

Responsibilities

Managing supplier relationships and monitoring contract performance to ensure services meet agreed standards, deliver value for money, and support HMCTS objectives.
Acting as a key point of contact within the Contracted Services team, providing advice, guidance and direction on priorities.
Assessing the operational impact of policy changes and making recommendations on risks, benefits and service implications.
Analysing performance data and management information to identify trends, root causes of issues, risks and opportunities for improvement.
Investigating and resolving service delivery issues, complaints and operational challenges, escalating significant concerns where necessary.
Working closely with suppliers, HMCTS colleagues and justice partners to drive continuous service improvement.
Preparing high-quality briefings, reports, submissions and recommendations for senior leaders, ministers, judiciary and other stakeholders.
Responding to Freedom of Information (FOI) requests, Parliamentary Questions (PQ) and ministerial correspondence.
Supporting contract governance by organising meetings, providing secretariat support and, where appropriate, chairing contract review meetings.
Identifying, assessing and mitigating risks to contract and service delivery.
Maintaining and updating operational contract guidance and supporting procurement activity.
Potential line management responsibility for a Contract Support Officer (EO), managing and coordinating the work of the team, planning ahead, setting targets, reviewing progress, and acting as an escalation point for complex issues.
You will lead and support individuals to achieve business objectives, managing them, promoting wellbeing and supporting development in alignment with HMCTS people policies and Civil Service Line Management standards.
Work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Benefits

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year.
Additional paid time off for public holidays and 1 privilege day.
Leave for part-time and job share posts will be calculated on a pro-rata basis.
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.