Contract Manager

Advanced Student Transportation Inc•Wilmington, DE

12d•Onsite

About The Position

This office position, under limited supervision, plans, directs, and supervises the work activities, customer satisfaction, profitability, and assists in the day-to-day operations and management of a branch.

Requirements

3 to 5 years management experience in a service environment including operations management.
Excellent communication and customer service skills are required
Relationship-building and value-added selling skills are essential
Communicates effectively orally and in written form. Obtains and then passes on information to appropriate individuals
Computer literacy including development of spreadsheets and word documents, tracking data and generating reports
Works well as part of a team; systematically encourages and supports others

Responsibilities

Assist in preparation of bids by developing bid work-ups and analysis and participate in the bid process
Direct day-to-day operations within the framework of the company’s Operations Excellence Program by overseeing scheduling, routing, billing, payroll, accounts receivable and other activities
Assist with handling problems concerning students, parents, school officials, and employees
Review and monitor operations, communications, and relations with customers in areas of dispatch performance, driver training, routing, and safety matters
Identify and resolve barriers to efficient delivery of services, developing objective tools to measure performance, and customer service levels
Communicate with employees regarding site and company goals, objectives, and policies
Oversee administration and compliance with the company handbook and resolve labor/employee issues
Implement programs and initiatives based on sound and proactive employee relations designed to maintain a union-free environment
Analyze site financial statement, reviewing variances, and implementing action plans.
Control site financial matters reviewing and approving invoices, billings, driver payrolls, and accounts receivable
Hire, coach, and provide day-to-day supervision to staff and drivers. Ensure that recruitment and selection practices conform to company policy and employment legislation. Participate in establishing performance and other goals, monitor performance, and conduct annual performance and salary reviews. Administers employee recognition programs. Provides for training as may be required including initiatives for personal self-development
Monitor employee turnover and proactively manage staff requirements. Conduct exit interviews to determine cause of turnover and rectify issues requiring attention
Maintain an ongoing knowledge of industry practices and trends, Department of Education, Department of Transportation, and statutory requirements, environmental requirements, Labor Codes, Employment Standards, Human Rights Acts, Health and Safety, and Workers Compensation as they relate to the site operations
Ensure site compliance with all safety training, standards, and requirements
Coordinate activities with local media, public, and community relations events and issues