Contract Manager

Louisiana Technology Group • Metairie, LA

9d • Onsite

About The Position

LATG is seeking a Contract Manager to lead our growing technical services team supporting a major Louisiana public utility in a fast-paced, mission-critical environment. This role owns overall contract performance, day-to-day coordination of contractor personnel, quality assurance, contract compliance, and direct communication with the client IT Director serving as Contract Administrator. The ideal candidate brings disciplined program leadership, hurricane-season operational resilience, and a track record of retaining and developing IT talent across help desk, infrastructure, enterprise applications, and specialized technical services.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Public Administration, or a related field, or equivalent combination of education and progressive professional experience
• Minimum ten (10) years of progressive IT leadership experience, with at least five (5) years managing IT services contracts or programs of comparable scope
• Demonstrated success leading blended teams of forty (40) or more IT professionals across multiple functional areas
• Direct accountability for contract performance reporting to a client executive (CIO, IT Director, or equivalent)
• Proven personnel retention record across multi-year service engagements
• Strong written and verbal communication skills, including executive-level reporting and public board-facing presentation
• Working knowledge of IT service management frameworks (ITIL 4, COBIT)
• Familiarity with public-sector or utility IT environments
• Must be able to reliably commute to and work on-site at client facilities in the Greater New Orleans area
• Must be legally authorized to work in the United States and able to perform work without current or future employer sponsorship
• Successful completion of pre-employment and client-required background screening, which may include: Criminal history check (federal, state, and local), conducted in accordance with applicable law, Employment verification (previous 5 years), Education verification, Professional license verification, where applicable, Sex offender registry search
• Ongoing compliance with all client facility access, information security, and acceptable use policies

Nice To Haves

• Master's degree in IT Management, Public Administration, or an MBA
• PMP certification from the Project Management Institute
• ITIL 4 Managing Professional or ITIL 4 Strategic Leader certification
• CISSP, CISM, or equivalent recognized cybersecurity credential
• Prior experience on a public utility (water, wastewater, electric) or municipal IT services contract
• Experience supporting Oracle Fusion Cloud ERP, Trimble Unity / Cityworks (EAMS), Dayforce HCM, or ESRI ArcGIS Enterprise environments
• Documented experience leading IT operations through Atlantic hurricane season or comparable declared emergency activations
• Experience partnering on Civil Service workforce transitions and public-sector human resources practices
• Current Louisiana residency or established ties to the Greater New Orleans area
• Working familiarity with NIST CSF, NIST SP 800-53, NIST SP 800-82, IEC 62443, or CISA Cybersecurity Performance Goals
• Experience supporting Microsoft 365, Microsoft SQL Server, Oracle Database, and Microsoft Azure environments

Responsibilities

• Serve as single point of accountability to the client IT Director for all contract performance and Task Order execution
• Lead day-to-day coordination of contractor personnel across IT Operations, Specialized Technical Services, and emerging service categories
• Conduct status meetings with the IT Director or designee no less than twice per month
• Submit weekly written project status reports and monthly operational reports covering help desk metrics, system availability, position status, and security incidents
• Manage quality assurance for all work product, deliverables, and personnel performance
• Drive recruiting efforts to fill positions within client-required timelines
• Maintain position vacancy rates under ninety (90) days to protect contract performance
• Coordinate annual Tier 1 (ER1) and Tier 2 (ER2) hurricane staffing rosters with the client OCIO before June 1 of each year
• Lead emergency operations coverage during declared emergencies, including support at primary data center, Emergency Operations Center, and alternate operating locations
• Maintain and annually update the IT Disaster Recovery Plan, client OCIO policies and procedures, and the annual training plan
• Coordinate quarterly corporate communications and lead annual on-site corporate leadership visits
• Build retention programs and career development plans for assigned personnel
• Partner with client Human Resources on Civil Service workforce transitions and knowledge transfer activities
• Lead the 90-day transition plan, including onboarding of incumbent personnel and knowledge transfer from the outgoing contractor
• Maintain compliance with ITIL 4, COBIT, ISO/IEC 27001, NIST CSF, NIST SP 800-53, and other applicable standards
• Notify the client within four (4) hours of discovery of any cybersecurity incident affecting client data or systems

Benefits

• Company subsidized medical and prescription drug coverage
• Health Savings Account option
• Company paid short/long term disability and life insurance
• Voluntary vision and dental coverage
• Voluntary supplemental insurances such as accident, cancer, critical illness, and hospital indemnity
• Competitive 401(k) program with a generous company match that is 100% vested on day one
• Access to financial advisory resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager