Contract Manager

Toyota Industries Corporation•Noblesville, IN

13d•Hybrid

About The Position

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.

Requirements

Minimum of 3 to 5 years in a similar role, ideally within a technical, industrial, or logistical environment.
Bachelor’s Degree
Proven ability to manage and optimize service contracts
Warehouse Operations experience
Conveyor services or material handling services experience
Flexibility with time, able to shift priorities quickly based on staff and system needs
Team player with strong verbal and written communication skills with internal and external stakeholders
Customer and service oriented
Ability to solve problems under pressure
Pro-active attitude towards process improvement
Working in a stressful environment
Must be eligible to work in the USA long term without sponsorship.
Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

Responsibilities

Serve as the main point of contact for all service and support needs for assigned customers, ensuring consistent communication and relationship management.
Serve as the primary escalation point for issues that cannot be resolved within customer expected timelines.
Serve as customer liaison connecting the customer as needed with appropriate TAL personnel.
Oversee the execution of active service contracts, ensuring all deliverables and service levels are met in accordance with agreed terms.
Monitor service delivery KPIs, customer satisfaction, and customer sales. Use data to drive continuous improvement and customer value.
Act as the daily operational contact for customer inquiries, requests, and issue resolution.
Build and maintain a strategic relationship with the customer, identifying opportunities for value creation and long-term collaboration.
Serve as the escalation point for customer concerns, coordinating with internal teams to resolve issues promptly and effectively.
Provide guidance and coordination across internal teams and site-based services, fostering accountability and alignment with customer expectations.
Collaborate with Commercial, Project Delivery and Lifecycle Services teams to ensure seamless execution of service contracts and additional service opportunities.
Serve as the point of contact for Procurement, managing third-party relationships, issuing purchase orders (POs), and overseeing invoice processing.
Work closely with the Commercial department to evaluate and respond to customer requests beyond contract scope, including RMRs and additional services. Ensure proposals are aligned with financial guidelines and customer expectations.
Identify and propose small-scale service enhancements, retrofits, modifications, and revisions (RMRs) that align with customer needs and operational goals. Collaborate with internal teams to scope, price, and present these opportunities to the customer.