Contract Manager / Account Manager
Softthink Solutions•New Orleans, LA
•Onsite
About The Position
The Contract Manager is STSI's on-the-ground representative responsible for all day-to-day contract performance at Client location. This is a required Key Personnel designation. The Contract Manager coordinates Contractor personnel, ensures compliance with contract terms, conducts bi-monthly status meetings with the IT Director, and serves as the primary escalation point for all performance matters. This position may not be removed without prior written Client approval.
Requirements
- Bachelor's degree in IT, Business Administration, or related field
- Minimum 7 years of IT services management experience, including client-facing contract management
- Demonstrated experience managing multi-disciplinary IT teams in a public-sector or utility environment
- Louisiana-based (or able to relocate); must provide regular on-site presence in New Orleans
- Strong knowledge of IT service delivery, SLA management, and staffing operations
Nice To Haves
- PMP or equivalent project/program management certification
- Experience with ITIL service management frameworks
- Prior experience managing contracts for a government or utility authority
Responsibilities
- Serve as STSI's primary point of contact with the Client IT Director and OCIO leadership
- Conduct bi-monthly status meetings with the Client IT Director; ensure weekly written project status reports are submitted on time
- Oversee day-to-day performance of all Contractor personnel across all active Task Orders
- Manage staffing: candidate submissions, onboarding, background check compliance, and performance management
- Maintain all required reports: help desk metrics, system availability, position status, security incident summary, work plan updates
- Develop and annually update the Contractor Training Plan and submit to IT Director within 30 days of contract start
- Coordinate hurricane/emergency staffing rosters (ER1/ER2) before each June 1 hurricane season
- Lead transition activities during contract startup (90-day plan) and Civil Service workforce transitions
- Initiate quarterly corporate communications; coordinate annual STSI executive site visit to New Orleans
- Monitor and maintain 85%+ annual personnel retention rate; prepare corrective action plans if threshold is missed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
