Contract Load Representative

Oscar Health•Remote, AZ

4d•Remote

About The Position

Oscar is hiring a Contract Load Representative for its Contract Loading Team. The role validates, configures, and maintains executed provider contracts and amendments, owning end-to-end contract configuration in internal systems. It also resolves complex provider and member issues and collaborates with cross-functional teams to support data accuracy and operational efficiency. The position reports to the Associate Manager, Provider Data Operations. This is a remote position for candidates residing in Arizona, Florida, Georgia, or Texas. Work is performed from a home office, with occasional travel potentially required for team meetings and company events. The base pay is $19.00 per hour. The posting states monthly vacation accrual at a rate of 15 days per year.

Requirements

High school diploma or GED.
At least 1 year of experience in a fast-paced healthcare environment.
Advanced Google Suite or Microsoft Office capabilities.
Experience manipulating and entering accurate data in a production-driven environment.

Nice To Haves

In-depth knowledge of provider contracts.
Experience configuring provider contracts.
Strong verbal and written communication skills.
Strong quantitative or analytical skills focused on proactively identifying or solving problems.

Responsibilities

Review and configure executed provider contracts, amendments, W-9s, rosters, and supporting documentation for completeness, accuracy, and configuration readiness.
Coordinate with Network Contracting, Credentialing, Roster Operations, Rate Configuration, and leadership to resolve missing information, clarify contract intent, and manage downstream dependencies.
Escalate incomplete documentation, contract discrepancies, duplicate records, complex interpretation questions, and system issues.
Develop a comprehensive understanding of processes, procedures, and tools associated with the Oscar business model.
Interact daily with internal departments through multiple channels according to assignment needs.
Manage an assigned caseload while meeting service delivery, productivity, and quality expectations.
Form working relationships with internal stakeholders.
Support leadership by identifying issues through established escalation pathways.
Monitor and track the health of all assigned work-in-progress issues.
Escalate and resolve issues to ensure appropriate turnaround times.
Participate in process improvement initiatives.
Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI), as well as applicable laws and regulations.
Perform other duties as assigned.