Contract Lead

bioMérieux•Salt Lake City, UT

2d•$72,800 - $94,000

About The Position

The Lead, Contracting Excellence provides direct leadership and operational oversight for a regional team of Contracting Excellence Specialists, supervising approximately 4 to 6 employees. The role is accountable for daily team performance, workload management, quality, responsiveness, employee development, and adherence to policies and procedures. It maintains advanced knowledge of quoting, contracting, order management, invoicing, and revenue processes, and serves as the first escalation point for complex or high-risk transactions. The Lead makes operational and tactical decisions, addresses barriers, allocates resources, monitors KPIs, and supports consistent execution across the assigned region. The position partners with Sales, Legal, Finance, Accounting, Supply Chain, Customer Support, Field Service, and Contracting Excellence leadership to resolve complex issues, improve processes, strengthen controls, and support an effective customer and sales experience. It oversees regional commercial and contracting operations, provides quality and risk oversight, and drives performance management and continuous improvement. The role also ensures that team activities comply with company quality procedures, policies, delegation-of-authority requirements, and applicable standards. The role is based in Utah, with 10% domestic travel and no international travel. The estimated annual salary range is $72,800 to $94,000, and the position is eligible for a variable annual bonus based on company, team, and individual performance. Compensation depends on the successful candidate’s experience. The company describes a Total Rewards package that may include medical, prescription, dental and vision coverage, life and accidental death insurance, short- and long-term disability insurance, a retirement plan with employer contribution and match, adoption assistance, wellness programs, an employee assistance program, commuter benefits, voluntary benefits, discount programs, and parental leaves.

Requirements

Bachelor's degree required.
Four years of experience in contract administration, commercial operations, sales support, quoting, or pricing.
Advanced knowledge of contract administration, quoting, pricing strategy, revenue recognition processes, and order-to-cash operations.
Demonstrated ability to manage escalations, make independent decisions, and resolve complex business issues.
Experience managing performance through KPIs, metrics, reporting, and continuous improvement initiatives.
Demonstrated ability to coach, train, and develop employees while driving accountability and results.
Effective verbal communication skills.
Ability to thrive in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
Time-management skills to allocate tasks, balance priorities, and meet deadlines efficiently.
Skilled in Microsoft Office applications, including Outlook, Teams, Word, and Excel.
Intermediate-level proficiency: applies skills independently in most situations and handles moderately complex tasks with occasional guidance.
Ability to remain in a stationary position, either sitting or standing, for prolonged periods.

Nice To Haves

Previous experience leading a contracts, commercial operations, sales support, or customer operations team.
Advanced experience with Salesforce, CPQ, SAP, and reporting tools.
Experience supporting GPO, IDN, Government, Corporate, Equipment, Reagent, and SaaS agreements.
Experience leading process improvement, audit, compliance, or change management initiatives.

Responsibilities

Directly supervise, coach, and develop approximately 4 to 6 employees.
Manage daily team activities, priorities, workload distribution, coverage, and resource allocation.
Set expectations and hold team members accountable for accuracy, quality, responsiveness, compliance, and turnaround time.
Provide ongoing coaching, feedback, and development support; conduct performance reviews and participate in goal setting, development planning, recognition, and corrective-action processes with management and Human Resources.
Lead onboarding and role-based training, facilitate recurring training workshops, and promote cross-training, knowledge sharing, sound decision-making, and employee self-sufficiency.
Complete payroll, timekeeping, attendance, and other administrative responsibilities for direct reports.
Oversee regional quoting, contracting, order management, installation, invoicing, billing, and revenue-recognition activities.
Monitor CPQ and shared work queues, assign work appropriately, maintain service levels and SOP compliance, and adjust assignments to meet coverage and business priorities.
Ensure quotations, agreements, amendments, customer purchase orders, pricing, and approvals are accurate and complete.
Oversee administration of local, national, corporate, GPO, IDN, and government-negotiated agreements.
Ensure contract and customer, equipment, reagent, rental, lease, service, and SaaS information is accurately entered and maintained in applicable systems.
Monitor expired pricing and contracts, renewals, price-increase notifications, billing blocks, open orders, and outstanding installation or invoicing activities.
Partner with Supply Chain on allocated orders, material availability, obsolescence, backorders, and shipment priorities.
Ensure installed instruments are invoiced accurately and within the appropriate accounting period; support month-end and year-end close activities.
Serve as the first escalation point for complex quotes, contracts, amendments, pricing issues, billing blocks, customer setup concerns, and order-processing barriers.
Evaluate complex or nonstandard situations and determine the appropriate resolution or escalation path.
Provide quality control and audit team work, including quotes, agreements, amendments, contract entry, billing plans, and transactional data.
Monitor contract performance and identify compliance, financial, operational, and customer-experience risks.
Partner with relevant internal stakeholders to resolve escalated issues and ensure documentation and approvals are complete before work proceeds.
Escalate strategic, policy-related, and higher-risk matters to management with supporting information and a recommended course of action.
Support internal and external audits and ensure corrective actions are implemented and sustained.
Establish, monitor, and report KPIs for accuracy, turnaround time, workload, billing blocks, approvals, contract compliance, invoicing, and training opportunities.
Analyze trends and root causes of recurring errors, delays, and process gaps; develop and implement corrective actions and process improvements.
Partner with leadership to standardize procedures, strengthen controls, improve data integrity, and increase operational efficiency.
Communicate performance results, risks, resource needs, and improvement recommendations to management.
Support development and maintenance of SOPs, work instructions, training materials, and team resources.
Promote accountability, collaboration, continuous improvement, and contracting excellence.
Ensure team activities comply with company quality procedures, policies, delegation-of-authority requirements, and applicable standards; perform all work in compliance with company quality procedures and standards.
Perform other duties as assigned.

Benefits

Medical insurance, including prescription coverage, with nationwide coverage and telemedicine options
Dental insurance
Vision insurance
Company-provided life and accidental death insurance
Short- and long-term disability insurance
Retirement plan with a non-discretionary employer contribution and employer match
Adoption assistance
Wellness programs
Employee assistance program
Commuter benefits
Various voluntary benefit offerings
Discount programs
Parental leaves
Variable annual bonus based on company, team, and individual performance