Contract Instructional Designer

AmeriCU Credit Union•Rome, NY

10h•Remote

About The Position

At AmeriCU, we’re not your typical financial institution. We’re a not‑for-profit credit union with over $2.8 billion in assets , serving 170,000+ members across Central New York and beyond. For 75 years , AmeriCU has stayed true to its core values, placing people at the heart of every decision — our members, our employees, and our community. We're proud to be recognized as one of the Best Companies to Work for in New York State (2025) and named by American Banker as one of the top credit unions to work for nationwide ! PURPOSE: Consistent with the credit union mission of providing our members the right financial services to live life, dream big and achieve financial success, the Contract Instructional Designer will: design, develop, and implement scalable learning content that drives consistent knowledge, skill development, and operational excellence across the organization.

Requirements

Education: Bachelor’s degree in Human Resources, Education, Instructional Design, Organizational Development, or related field; or equivalent professional experience.
Experience: Minimum 5+ years of instructional design experience supporting adult learners.
Demonstrated experience designing and developing interactive eLearning, multimedia content, and blended learning programs.
Experience working with SMEs and cross-functional partners.
Software Requirements: Designer must possess the following licenses, Articulate 360, TechSmith Camtasia and Audiate.
Communication: Must demonstrate excellent written and oral communication skills, as well as strong organizational and analytical skills.
Organization: Must display ability to self-direct and have excellent organizational skills. Must be able to work independently, with minimal supervision.
Systems: Proficiency in Microsoft Office 365, Articulate 360/Storyline/Rise, TechSmith Camtasia/SnagIt/Audiate, and Canva. Ability to quickly learn and design training around enterprise systems (e.g., Symitar, MeridianLink, Salesforce).

Responsibilities

Instructional Design & Development : Design and deliver effective learning experiences using a variety of modalities, ensuring content is instructionally sound, engaging, and aligned with organizational needs.
Develop high-quality training programs following the ADDIE model, focused on AmeriCU-specific systems, processes, and operational requirements.
Create and enhance eLearning modules, interactive content, and multimedia learning experiences using Articulate 360 tools (Storyline, Rise).
Record, edit, and produce instructional training videos to support microlearning, systems training, and scenario-based learning.
Apply adult learning principles, accessibility standards, and user experience (UX) best practices across all deliverables.
Collaborate with SMEs, stakeholders, and project teams to gather requirements, validate content, and incorporate feedback to continuously improve learning solutions.
Deploy courses and curricula through the organization’s learning technologies, including uploading, organizing, tagging, testing, and publishing learning objects in the Learning Management System (LMS).
Ensure learning assets are delivered on time, meet quality standards, and align to brand, tone, and instructional expectations.
The Contract Instructional Designer will be responsible for producing the following deliverables during the contract period:
3 interactive eLearning modules End-to-end design and development in Articulate Rise 360 Integration of multimedia assets, including video, audio, and graphics Modules must align to AmeriCU branding, learning standards, and the ADDIE model
20 instructional training videos Scriptwriting based on SME interviews, existing materials, or system workflows Filming, screen capture recording, and content sequencing Video editing using TechSmith Camtasia AI voiceover production using TechSmith Audiate Integration of finalized videos into the eLearning modules as supporting assets