Contract Freight Coordinator - Mon-Fri (7am-3pm)

Hy-Vee, Inc.•Ankeny, IA

5d•Onsite

About The Position

The Contract Freight Coordinator schedules and monitors pickup and delivery of contract freight and backhaul shipments to support customer satisfaction and profitability. The role coordinates load booking, freight-rate negotiation, dispatch, special deliveries, driver follow-up, and shipment tracking. It handles day-to-day driver and warehouse issues, provides customer service and general office support, solicits new contract freight customers, and manages freight discrepancies and claims. The position works with dispatchers, loaders, warehouse staff, accounting personnel, customers, vendors, and consignees. It is an office-based role in a climate-controlled, busy environment and has access to confidential vendor pricing information. The position is considered sedentary to light and semi-skilled, with frequent to constant handling, grasping, pinching, reaching, listening, talking, and hearing.

Requirements

High school education or equivalent required.
Good understanding of transportation, delivery, and distribution.
Sales and negotiation skills.
Reasoning and problem-solving skills.
General math and basic accounting skills.
General computer and spreadsheet ability.
Organizational and multitasking skills.
Ability to handle a busy, hectic work environment.
Good verbal and written communication, telephone, and interpersonal skills.

Nice To Haves

Transportation logistics education or equivalent experience preferred.
Logistics or dispatch experience preferred.

Responsibilities

Report to work as scheduled and on time, and follow company policies and departmental guidelines.
Coordinate accurate and efficient pickup and delivery scheduling for backhauls and contract shipments, including booking loads, negotiating freight rates, dispatching, arranging special deliveries, and following up with drivers.
Track shipment movement and monitor contract freight from pickup through delivery, resolving issues to ensure good customer service.
Serve as a driver contact for operational needs, including ETA tracking, pallet changes, missing paperwork, overweight issues, route changes, pickup and delivery problems, and equipment breakdowns.
Communicate freight instructions and issues to the warehouse, including pallet miss-ships, shortages, and damaged product.
Assist with general office functions, including answering calls, providing customer service, following up on problems, making copies, monitoring incoming faxes, compiling and distributing paperwork, and data entry.
Solicit new contract freight customers and represent PDI positively.
Manage overage, shortage, and damaged contract freight claims; notify vendors and consignees of discrepancies; coordinate with the quality control supervisor on salvaged or donated products; and process claims for lost or damaged product.
Work with dispatchers and loaders to return smaller quantities of pallets to vendors and buy pallets as needed.
Work with the Accounts Receivable Associate to resolve billing discrepancies and issue credit vouchers and chargebacks.
Assist the Transportation Accountant in contacting customers about outstanding receivables.
Perform other duties as assigned by management.