Continuous Improvement & Training Manager

Arhaus Recruiting • Boston Heights, OH

3d

About The Position

The Continuous Improvement and Training Manager will be responsible for supporting the development and facilitation of Supply Chain training and education initiatives, including but not limited to the documentation of standard operating procedures (SOPs), new system and/or supply chain process rollouts, and onboarding experience materials.

Requirements

• Adapts to change quickly, easily, and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively.
• Builds respectful and effective working relationships; collaborates with others to achieve common goals as established in the supply chain organization.
• Conveys information clearly and concisely, both verbally and in writing; adjusts communication to meet the needs of the audience.
• Works with a high- level of accuracy and diligence; strives to exceed the expectations of our internal and external customers.
• Demonstrates initiative by acting as an initiative-taker; takes on increased responsibility to enhance one’s contribution.
• Acts with a sense of urgency when issues arise, and acts where needed and required.
• Effective communicator, able to connect with varied levels of the organization and see things from other perspectives.
• Confidence to speak mind and serve as a subject matter expert in cross-functional settings.
• Excellent leadership, problem-solving, people skills, and cross-functional team experience
• Bachelor’s Degree with 2 years of progressive leadership experience
• Experience developing training, education, and/or improvement projects from start to finish, including project management, data gathering, problem solving, facilitation, and content review
• Ability to interact with individuals at all professional levels as well as non-exempt associates
• Excellent training and presentation skills
• Ability to plan and manage effectively
• Strong verbal and written communication skills
• Proficient in Microsoft Office, including Excel, Word, PowerPoint, and ERP

Responsibilities

• Facilitate the creation, presentation, and evaluation of training and education materials, including but not limited to both process and function standard operating procedures (SOPs), new system and/or supply chain process rollouts, and onboarding experience materials.
• Implement an ongoing approach to ensuring that onboarding materials, training experiences, SOPs, and other process documentation are reviewed and updated regularly.
• Provide training and education insight for the implementation and adherence to Supply Chain policies and procedures.
• Support Supply Chain continuous improvement initiatives, providing root cause analysis and solutions when applicable.
• Support the Arhaus Team to define, implement, and enforce Arhaus culture, policies, values, and vision towards continuous improvement, customer service, and fiscal responsibilities.
• The role will work cross-functionally with Accounting, Buying, Compliance, Customer Service, Final Mile, Planning, Store Operations, and Warehouse leadership and associate teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level