Continuous Improvement Training Lead

State of Indiana•Indianapolis, IN

3d•$53,222•Onsite

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Indiana Department of Health (IDOH): The Indiana Department of Health’s mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play. Role Overview: In this role, you will support the CQI Program Director in the Office of Performance Excellence leading agencywide Quality Improvement (QI) training and help divisions strengthen internal processes through data-driven improvement. You will coordinate QI training events, manage learning pathways, and guide staff in applying QI tools to real operational challenges. This position gives you the opportunity to collaborate across the Office of Performance Excellence and multiple program areas, shaping how IDOH builds QI capacity and embedding a culture of continuous improvement. Candidates who enjoy facilitating learning, supporting teams, and improving systems will thrive in this role.

Requirements

Specialized knowledge in program subject matter obtained through experience and/or education.
Specialized knowledge of program area including pertinent rules and regulations.
Extensive knowledge of all source materials and references including federal and state laws governing the programs.
Ability to develop and implement new principles and policies and discern any far-reaching implications.
Ability to communicate orally and in writing.
The ability to apply general rules to specific problems to produce answers that make sense.
Ability to work effectively with a wide variety of stakeholders.
Working knowledge of accounting and budget principles.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

A degree is not required. However, at least 7+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Establish program objectives, KPIs, and actions to achieve them.
Develop, update, and monitor all policies and procedures related to the program area.
Interpret and explain policies, rules, regulations, or laws to leadership or customers.
Implement corrective action plans to solve program problems.
Analyze, prepare, and disseminate monthly and annual program reports.
Review budget and make budgetary recommendations to improve the program area finances.
Ensure program requirements meet federal and state policies and grants compliance.
Assist in the development and train employees or agency consultants on program requirements and usage.
Coordinator and deliver communication plans and communications.
Serve as a liaison between agency and other state and federal agencies.
Serve on management committees or other governing boards.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.
Ensure work adheres to quality standards, deadlines, and proper procedures.
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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