Continuous Improvement Specialist

Redstone Federal Credit Union

3d•Onsite

About The Position

This position will help lead, mentor and teach business leaders and associates how to use Lean methodologies to drive key process indicators and facilitate continuous improvement. Responsibilities include driving Kaizen events on bottlenecks and providing hands-on Lean expertise within a specific region, while providing education and coaching to team members on Lean methodologies. Requires expert continuous process improvement knowledge. Must be able to diagnose process and system problems and use Lean principles to reduce inefficiencies and profit loss. Requires strong project management and leadership skills, financial acumen, and motivation of people as well as the ability to instruct hands-on/classroom/individual training in all related change management cultural areas. Requires excellent decision making, planning and analysis skills. The Reddy Ice budget will be impacted indirectly because of efficiencies created by process improvement projects as they relate to the cost of the improved process. Demonstrates our “True North” attributes: voice of the customer, respect for the individual, no nonsense communication and utilization of facts, servant leadership and has a continuous improvement mindset in every facet of leadership and daily interaction. Leads, collaborates and demonstrates the lean principles and utilizes the lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees and shareholders. Actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement. Lead and participate in Kaizen and value stream mapping activities.

Requirements

Requires expert continuous process improvement knowledge.
Must be able to diagnose process and system problems and use Lean principles to reduce inefficiencies and profit loss.
Requires strong project management and leadership skills, financial acumen, and motivation of people as well as the ability to instruct hands-on/classroom/individual training in all related change management cultural areas.
Requires excellent decision making, planning and analysis skills.
Bachelor’s degree required.
Lean Six Sigma Green Belt required, Black Belt Preferred.
Must have expert Excel, Word, PowerPoint, project management, and training skills.
High influential skills and excellent communications skills, with the ability to raise the skill and abilities within the organization (transfer lean knowledge).
Demonstrated ability to achieve positive returns managing a portfolio of Lean transformation projects.

Nice To Haves

PMP certification preferred but not required
Prior experience conducting operational due diligence in support of M&A transactions highly preferred

Responsibilities

Provides cross-functional coordination and Lean subject matter expertise for Reddy Ice in the development, and implementation of the Reddy Ice Way (Lean Enterprise), as assigned, to ensure improvement in key KPI’s: safety, cost, productivity and delivery.
Works with key stakeholders in planning, organizing, implementing and reviewing process improvement projects, including region, market and business unit level strategies.
Creates opportunities for instructional guidance, including development and delivery of Lean training, especially during Kaizen events and other initiatives that require subject matter expertise, to ensure others can lead, champion, and sustain process improvements.
Communicates with management when a problem exists and recommends alternatives for problem resolution.
Analyze processes and procedures and develop process enhancement strategies.
Initiates, implements, measures, and reports on process improvement projects throughout the assigned region.
Creates, updates, and trains on documentation for new processes and systems.
Develops and enhances process improvement metrics, dashboards, and other reporting/monitoring tools as needed.
Collaborates with and supports Continuous Improvement Directors with business analysis and project implementation.
Prioritize and review all aspects of processes within a region including field service equipment, transportation, and manufacturing SOPs.
Identify bottlenecks, conduct root cause analyses, and create project plans and scenarios to streamline processes.
Manage the tactical execution of the continuous process improvement strategy by acting as a project lead and/or sponsor for various initiatives.
Create process mapping, standard work, and project management documents, including “as-is analysis” and the transition to future state.
Develop and conduct compliance audits, program evaluations, and review to drive results to ensure that change is sustainable and permanent.
Create a set of actionable and targeted change management plans, within an assigned region, to include (but not limited to): communication plans, sponsor roadmaps, coaching plans, training plans, etc.
Develop, train, and mentor others in the use of Lean tools, approaches, and techniques to create a culture of continuous improvement.
Make and assume other duties and responsibilities required or assigned by management.
Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
Maintain high safety standards. Safety is personal for us all.