Continuous Improvement Specialist
About The Position
The Continuous Improvement Specialist bridges the gap between operational data and real-world execution. This role is responsible for analyzing courier, customer, and partner performance data to uncover hidden inefficiencies, designing structured "test and learn" pilots, and validating proof-of-concepts before they are scaled across global markets. The ideal candidate thrives on turning complex data into actionable recommendations and running live experiments in a fast-paced, ambiguous environment. Ultimately, this role is critical to optimizing our global logistics footprint, directly impacting courier satisfaction, cost efficiency, and customer loyalty.
Requirements
- 3–4 years of experience in continuous improvement, business analysis, operations management, or logistics.
- Bachelor’s degree in Business, Supply Chain, Operations Management, Data Analytics, Engineering, or a related field.
- Strong analytical thinking with a data-driven approach
- Experience using Tableau, SQL, or other data analytics tools is highly preferred.
- Practical experience with Lean principles, root cause analysis, and project management practices.
- Exceptional stakeholder management skills
- Independent thinker who is proactive and highly comfortable navigating ambiguity.
Responsibilities
- Analyze operational performance data and key performance indicators (including courier utilization, complaints, and delivery reliability) to identify trends, bottlenecks, and service risks.
- Quantify and articulate specific areas of opportunity across courier experience and support touchpoints.
- Partner with data teams to enhance dashboards and reports (utilizing tools like Tableau or SQL) to back all improvement initiatives with hard data.
- Lead process improvement initiatives focused on service quality, operational efficiency, capacity utilization, and cost reduction.
- Facilitate process mapping, root cause analysis, Kaizen events, and problem-solving workshops.
- Develop and deliver continuous improvement initiatives across all courier experience and courier support touchpoints, ensuring cohesive plans, ongoing measurement and impact to couriers and team members
- Adopt a strict "test and learn" culture by designing, launching, and managing live pilots to continuously experiment with operational hypotheses.
- Drive a globalised and aligned approach while adapting for local needs
- Establish clear success metrics for pilots to quickly determine feasibility for scaling across various markets.
- Monitor, validate, and report on the realized benefits, cost-effectiveness, and productivity impacts of all implemented pilot programs.
- Collaborate closely with operations leaders, market teams, and global functions to ensure pilots align with business priorities and local regulations.
- Clearly present data-driven insights, pilot proposals, and project milestones to key stakeholders and management.
- Develop current and future-state process documentation to ensure a seamless handoff to Operations, Training and QA teams when a pilot is approved for scaling.
Benefits
- Top Places to Work in Manitoba recognition
- Opportunity for growth
- Dynamic, fun, and challenging environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
