Continuous Improvement Specialist, Commercial Operations

Electrolux Group•Charlotte, NC

45d•Hybrid

About The Position

Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. This position will be based in the Charlotte, NC HQ; hybrid work policy model. Continuous Improvement (CI) is a strategic capability at Electrolux, driving operational excellence, customer satisfaction, and sustainable business performance. The Continuous Improvement Specialist, Commercial Operations, leads Cost to Serve optimization and process improvement initiatives across the North America commercial organization. This role partners closely with Sales, Customer Service, Supply Chain, Operations, and Finance to identify opportunities, eliminate waste, reduce costs, and improve operational performance through data-driven decision making and Lean methodologies. The ideal candidate combines strong analytical and project leadership capabilities with the ability to influence stakeholders, drive cross-functional alignment, and deliver measurable business results.

Requirements

Bachelor's degree
4+ years of experience in continuous improvement, commercial operations, business operations, supply chain, sales operations, or a related field, including experience leading process improvement initiatives.
Working knowledge of Lean methodologies; Six Sigma Green Belt certification preferred.
Strong analytical skills with advanced proficiency in Microsoft Excel; SAP and/or IBP experience preferred.
Knowledge of commercial operations, sales operations, supply chain, S&OP, and cost-to-serve concepts
Ability to travel domestically up to 10%.

Nice To Haves

Six Sigma Green Belt certification

Responsibilities

Lead Cost to Serve optimization and continuous improvement initiatives across the North America commercial organization.
Analyze operational and financial data to identify improvement opportunities, establish performance baselines, and measure business impact.
Drive projects focused on reducing returns, transportation damages, obsolescence, scrap, and other avoidable costs.
Improve order fulfillment performance, delivery reliability, customer compliance, and overall commercial operations effectiveness.
Facilitate process mapping, root cause analysis, and implementation of sustainable process improvements using Lean methodologies.
Develop, track, and report KPIs to measure project performance, operational improvements, and cost savings.
Prepare and present business cases, project updates, and recommendations to leadership.
Support the adoption of continuous improvement practices and operational excellence capabilities across the commercial organization.