Continuous Improvement Manager
About The Position
C.H. Robinson is the global leader in Lean AI supply chains. By bringing together expert people, industry-leading technology, and a disciplined operating model, we take on some of the toughest supply chain challenges and continuously improve how we deliver for our customers. We’re seeking a Continuous Improvement Manager to help advance organizational excellence across our Finance organization by leveraging the principles of the Robinson Operating Model (ROM). In this role, you will lead strategic initiatives through a disciplined continuous improvement framework, partnering with stakeholders at all levels to remove friction, strengthen operational performance, and create smarter, more efficient ways of working. You’ll bring Lean or Six Sigma expertise, strong change management capabilities, and proven success leading multiple cross-functional initiatives as we raise the bar and keep the world moving forward, every shipment, every challenge, every day.
Requirements
- 6+ years of professional experience executing large, cross functional initiatives
- Minimum 3 years of experience using a continuous improvement framework within business operations such as Lean, Six Sigma or similar
- Minimum 3 years of project management experience
- Bachelor’s Degree from an accredited college or university
Nice To Haves
- Certification in Lean, Six Sigma and/or related methodologies
- Experience using business and data analytics to drive continuous improvement
- Strong change management capabilities with emphasis on team behavior change
- Excellent planning and project management skills with strong ability to effectively manage multiple cross-functional projects simultaneously
- Thrive in an ambiguous work environment with minimal supervision and ability to make timely decisions
- Excellent verbal and written communication skills with the ability to tailor messaging to the appropriate audience
- Demonstrated leadership in a matrix organization, influencing without authority, conflict resolution skills, and ability to motivate and inspire team members to high performance levels
- Values a diverse and inclusive work environment
Responsibilities
- Identify and remove waste, friction, and frustration from Finance processes, creating mechanisms to proactively assess process effectiveness and efficiency
- Lead Business Process Management strategic initiatives that maximize customer value, increase operational efficiency, and improve volume throughput
- Support implementation of Finance operational strategy and planning in alignment with functional and enterprise priorities
- Partner with Analytics teams to create and improve operational performance reporting that provides leadership and employees with visibility into performance, workload, resources, and improvement opportunities
- Advance process automation and enabling technology by collaborating with technology partners and related resources to simplify work and improve outcomes
- Collaborate with business partners across functions to deploy tools, processes, and resources that support successful project implementation and sustainable change
- Manage relationships and communication across internal and external project resources, stakeholders, and senior leaders to keep initiatives aligned and moving forward
- Build accountability and engagement by motivating project teams, clarifying ownership, and reinforcing a continuous improvement mindset
- Create and deliver ongoing continuous improvement training, coaching, and development to strengthen capability across teams
- Drive an analytical culture that improves decision-making and increases efficiency, quality, profitability, and customer value
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
