Continuous Improvement Manager

CTDI•Mt Juliet, TN

48d•Onsite

About The Position

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. Responsible for developing short and long-term strategies for the operation that will drive KPI achievement and process efficiency. They will facilitate progress and reduce costs, by reviewing and revamping workflow inefficiencies. This position will also be responsible for measuring and driving the performance of an assigned customer program, including key performance metrics, production, quality, and customer communication, including formal presentations that speak to process improvements and over all operational efficiency. 1st Shift: 7:00AM - 4:30PM, Monday-Friday

Requirements

2-4 years experience in Program, Project, or Operations Management in a fast-paced operation.
2+ years experience within a high volume supply chain/distribution operations and logistics environment.
Six Sigma experience
Must be an organized, detail oriented, and self-motivated.
Strong analytical, problem solving, and decision-making skills.
Excellent communication and interpersonal skills.
Have the ability to work independently and as part of a team.
Proficiency in MS Office (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
Work Authorization: United States (Required)
Must be 18 years of age

Nice To Haves

Previous experience in the telecommunications or cable industries.
Previous experience with quality systems a plus.
PMP Certification.

Responsibilities

Determine a baseline of operational performance today and be the driver behind development and execution of operational excellence plans.
Monitor project performance to customer requirements and expectations.
Issue regular reports on program performance and improvements.
Coordinate work of various functional groups such as Operations, IT, Quality, and Billing as it relates to your improvement plans.
Identify areas of non-conformance and develop remedial plans.
Work with the Program Management team to assist in resolving customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
Conduct regular meetings with Operations/Business managers to continuously address areas of improvement.
Other duties as assigned.