Continuous Improvement Manager

Loma Linda University Health • San Bernardino, CA

6d • Onsite

About The Position

The Continuous Improvement Manager leads cross-functional initiatives to improve operational performance, patient flow, and service excellence across clinical and non-clinical areas through the effective use of people, processes, and technology. This role partners with supervisors, managers, directors, AVPs, and executive leadership to identify opportunities, analyzes performance data, and implements sustainable process improvements. The Continuous Improvement Manager performs data analysis, root cause analysis, and performance trending to develop and implement appropriate process improvements and control measures. The role is responsible for end-to-end project execution, including scoping, stakeholder engagement, implementation, and post-implementation monitoring to ensure initiatives meet defined timelines and performance expectations, while coordinating cross-functional stakeholders and resources to successfully deliver project outcomes. Performs other duties as needed.

Requirements

• Bachelor’s degree required.
• Minimum of three years work experience in a healthcare related field.
• Basic level of knowledge and understanding of clinical process and workflow required.
• Able to use project planning software, spreadsheets, Powerpoint and word processing software.
• Able to input data, typing, copying, and effective use of the telephone.
• Able to operate/troubleshoot basic office equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others.
• Able to provide leadership.
• Able to be assertive and consistent in enforcing policies.
• Able to work calmly and respond courteously when under pressure.
• Able to lead, supervise, teach, and collaborate.
• Able to accept direction.
• Able to communicate effectively in English in person, in writing, and on the telephone.
• Able to think critically.
• Able to work independently.
• Able to perform basic math and statistical functions.
• Able to manage multiple assignments.
• Able to compose written material.
• Able to work well under pressure.
• Able to problem solve.
• Able to organize and prioritize workload.
• Able to recall information with accuracy.
• Able to pay close attention to detail.
• Able to distinguish colors as necessary.
• Able to hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace.
• Able to see adequately to read computer screens, and written documents necessary to the position.
• Valid driver's license required at the time of hire.

Nice To Haves

• Master’s level degree preferred.
• Three years direct work experience in a process improvement or project management capacity, including all aspects of project delivery, preferred.
• Experience with Epic is preferred.
• Certification in Project Management from Project Management Institute (PMP or CAPM), International Institute for Learning (APMC), or American Academy of Project Management preferred.
• Six-Sigma Certification preferred.

Responsibilities

• Lead cross-functional initiatives to improve operational performance, patient flow, and service excellence.
• Partner with leadership to identify opportunities, analyze performance data, and implement sustainable process improvements.
• Perform data analysis, root cause analysis, and performance trending.
• Develop and implement appropriate process improvements and control measures.
• Manage end-to-end project execution, including scoping, stakeholder engagement, implementation, and post-implementation monitoring.
• Coordinate cross-functional stakeholders and resources to successfully deliver project outcomes.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level