Continuous Improvement Manager

MarketSource inc • Alpharetta, GA

7d • Hybrid

About The Position

MarketSource is a sales acceleration company that designs, operationalizes, and executes managed sales and customer experience solutions for B2B and B2C companies. The Continuous Improvement Manager works with internal business leaders and client stakeholders to understand program objectives and requirements for sales program design and continuous improvement.

The role supports sales initiatives and customers by assessing business and technical needs, recommending ways to improve results, identifying process and technology requirements, and developing training and job aids. It partners with internal and external executives to implement strategies and initiatives, applies process engineering, technology, and instructional design disciplines, and leads adoption of new technologies, processes, and methodologies. The position works across Client Services, Sales, Practice Leaders, and back-office functions, and participates in evaluating and implementing sales enablement technologies.

The position requires four in-office workdays per week, with the option to work remotely or in the office on the fifth day. Periodic business travel is required every two to three months for business reviews and conferences.

Requirements

• Exemplary project management skills.
• Strong understanding of database structure and data manipulation principles.
• Strong situational analysis and decision-making abilities.
• Excellent written, oral, and presentation skills.
• Proficiency in MS Office, including Excel, Word, PowerPoint, and Outlook.
• Experience working with customers in a professional services context.
• Ability to translate complex analytic modeling across industries, verticals, and stakeholder levels.
• Ability to communicate complex subjects in writing.
• Skill in developing models that communicate and simplify complex, abstract concepts.
• Ability to engage with people across all levels of an organization.
• Bachelor’s degree in Computer Science, Industrial Engineering, Systems Engineering, or Business Administration.
• At least 3 years of experience working in cross-functional roles and at least 1 year of experience acting as a lead facilitator in cross-functional roles.
• Working understanding of AI tools and business applications.
• High acumen in business process improvement methodologies.
• Experience presenting directly to high-level decision makers and influencers at enterprise-level companies.
• Ability to travel periodically for business reviews and conferences, every two to three months.
• Availability to work four days in the office each week and choose remote or in-office work for the fifth day.

Nice To Haves

• Universally recognized certifications in business process improvement methodologies are preferred.
• Broad, enterprise-wide view of business and appreciation for strategy, processes and capabilities, enabling technologies, and governance.

Responsibilities

• Represent MarketSource capabilities and support sales initiatives by partnering with Practice Leaders, Business Development, and Client Services to design and continuously improve sales programs.
• Assess clients’ overall technical and business needs and recommend actions to drive business results.
• Partner with internal and external executives to develop, implement, and execute strategies that help teams deliver additional value and exceed expectations.
• Support new customers by identifying and documenting program processes and technology needs, completing setup, and designing, developing, and delivering appropriate training.
• Support existing customers by improving service delivery through process modifications, technology, training materials, and job aids.
• Support strategic initiatives using process engineering, technology, and instructional design to complete tasks and projects on time, to quality standards, and within budget.
• Use engineering and process-based methods to execute continuous process improvement.
• Lead change acceleration to drive adoption of new technology, processes, and methodologies, and maintain accountability for group performance and delivery.
• Ensure integration with Client Services, Sales, Practice Leaders, and back-office functional areas.
• Communicate frequently with Shared Services groups to ensure engagement.
• Participate in evaluating and implementing sales enablement technologies to help sales programs achieve variable attainment objectives.

Benefits

• Medical, dental, and vision coverage.
• 401(k)/Roth plan.
• Basic and supplemental life and AD&D insurance.
• Short- and long-term disability coverage.
• Health and Dependent Care Spending Accounts (HSA and DCFSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off and leave, including PTO, vacation, or sick leave; eligibility and terms may vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level