Continuous Improvement Manager

Duke Energy•Charlotte, NC

19h•Hybrid

About The Position

This position supports the process framework effort and is responsible for using tools, techniques and processes from the Lean and DMAIC methodology to lead and execute key process improvement and business integration efforts throughout Power Grid Operations (PGO). The successful incumbent will possess and execute skills required to own the lean / continuous improvement process from identification to implementation and operational sustainability. The position will engage with higher levels in the organization and lead Lean events based on senior management team priorities. Specifically, the incumbent will work with management to provide input to potential events, scope and facilitate events, take outcomes and create business readiness requirements and action items, oversee the execution of actions and track progress to ensure sustainability and maturity. This role will be required to immerse themselves within the business to ensure a successful future state outcome. Partnerships with multiple stakeholders and varying levels of leadership within the business, analytic resources and change management leaders will be required. This position will also document activities, monitor action items, and communicate progress of events to leadership. Coaching and training others within the organization is required, including peer teams and lean event participants. Strong leadership, a solid understanding of lean tools, a strong facilitation presence, collaboration, a questioning attitude, and the ability to navigate conflicting opinions within work groups is required. This is a professional level position that works proactively and requires little direction from management.

Requirements

Bachelor’s degree with 7 Years in years of related experience in continuous improvement business, Engineering, Operations Management, Organizational Leadership, Project Management, or another related field.
In Lieu of Degree Associate degree with 11 years of related experience in continuous improvement, operational excellence, business process management, project management, business integration, organizational effectiveness, or a related discipline.
Lean, Six Sigma Green Belt certification or higher
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Nice To Haves

Master’s Degree
Operational knowledge of the PGO organization
Demonstrated ability to use and apply Six Sigma, Kaizen or other continuous improvement tools to achieve expected outcomes
Willingness to immerse self into the business to enhance business acumen and knowledge specific to the events owned
Able to meet targeted deadlines with a quality work product
Takes initiative to identify actions required to achieve goals independently
Demonstrated ability to collaborate with stakeholders to ensure proper identification of analytics to support lean efforts pre and post event
Demonstrated ability to create a culture of open, collaborative communication that results in team supported and aligned results
Demonstrated ability to navigate conflicting views from various levels of employees across the enterprise that yields a go forward plan
Proven ability to communicate effectively with multiple levels within the organization, ability to translate event outcomes into concise, meaningful summaries, and creates a strong, engaging presence for lean participants
Familiar with change management fundamentals (ADKAR, etc.)
Proficiency with Microsoft Office applications and process modeling or business analysis tools such as Microsoft Visio

Responsibilities

Own and execute lean events and business integration efforts based on priority from the PGO Senior Management Team including but not limited to: engaging and collaborating with stakeholders and analytics for input and development of sustainability measures, understanding existing state processes and desired outcomes, planning events, facilitating events, development of steps necessary to move stakeholder groups from the as is process to future state, understanding and planning for barriers to implementation, translating discussion points to solid implementation strategies, facilitating SME readiness efforts, tracking for sustainment, executing any follow up and just do it efforts and check and adjust requirements.
Generate and deliver work products for process framework (Ex. Report outs, leadership follow ups, etc.) and business integration requirements (readiness tactics, impacts, etc.).
Coach / mentor other peer teams and stakeholders on lean concepts and application to our business model.