Continuous Improvement Engineer

Nova Scotia Power • Halifax, NS

13d • Hybrid

About The Position

At Nova Scotia Power, we’re focused on continuously improving how we serve our customers and operate our grid. We’re looking for a Continuous Improvement Engineer to join our Work in Asset Management (WAM) - Customer & Grid Intelligence team, an innovative group focused on reliability, efficiency, and customer experience. In this role, you will report to the WAM Product and Continuous Improvement Manager and lead end-to-end improvement initiatives, working across teams to deliver data-driven solutions that strengthen operations and enhance customer outcomes. You will play a key role in advancing grid modernization, with a focus on achieving measurable, sustainable impact.

Requirements

• A Bachelor’s degree in Industrial Engineering, or equivalent experience in continuous improvement, process design, or operations.
• Approximately 3+ years of relevant experience; experience in the electric utility sector is an asset.
• Strong experience with SQL is required, while familiarity with Tableau and Lean/Six Sigma is considered an asset.
• Exposure to continuous improvement, project management, facilitation, or quality assurance practices is an asset.
• Professional Engineering designation (P.Eng) is considered an asset.
• Ability to gather, analyze, and interpret data to support recommendations and decision-making. The ability to translate data into clear, actionable insights.
• Solid computer skills and a willingness to learn new tools and approaches.
• A proactive, organized approach with the ability to manage priorities and deliver results.
• Confidence working independently and collaboratively within a team environment.
• A valid driver’s license and a willingness to support emergency power restoration efforts if required.

Nice To Haves

• experience in the electric utility sector is an asset
• familiarity with Tableau and Lean/Six Sigma is considered an asset
• Exposure to continuous improvement, project management, facilitation, or quality assurance practices is an asset
• Professional Engineering designation (P.Eng) is considered an asset

Responsibilities

• Lead improvement initiatives from initiation through implementation and sustainment using continuous improvement and project management methodologies, such as Agile and Scrum.
• Partner with business units to identify, prioritize, and execute process improvement opportunities focused on efficiency, cost reduction, and enhanced customer experience.
• Design and refine workflows to enhance efficiency, consistency, and customer experience.
• Facilitate process improvement workshops and collaborative working sessions.
• Coach and support team members in applying continuous improvement tools and methodologies.
• Develop clear, compelling business cases to support operational and customer-focused improvements.
• Analyze and interpret data using tools such as SQL and Tableau to identify trends, diagnose issues, and generate actionable insights.
• Restore, maintain, and enhance dashboards and reporting tools, ensuring accuracy, functionality, and business usability.
• Develop and monitor key performance indicators (KPIs) to track operational and customer performance.
• Communicate insights and recommendations through clear, data-driven reporting and presentations.
• Develop, update, and maintain standard operating procedures (SOPs) and technical documentation across a wide range of operational areas.
• Build strong, collaborative relationships with stakeholders across the organization.
• Partner with teams to implement improvements and ensure they are aligned with business objectives and sustained.

Benefits

• A comprehensive health plan
• 24/7 access to virtual health care services for you and your family through Dialogue
• access to a free on-site fitness centre
• Employee and Family Assistance Program
• Opportunities to advance within and between our affiliate companies
• a focus on employee development and available learning programs
• Corporate investments in the places where our people live and work
• mentoring opportunities
• fundraising-matching
• volunteer programs
• various committees and employee resource groups
• scholarships for children of employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level