Continuous Improvement and Lean Production System Manager

LSG Sky Chefs•Boston, MA

1d•Onsite

About The Position

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights. Role Purpose Statement The job incumbent ensures control, maintenance and continuous improvement of operational standards, according to Corporate policies and customer requirements, within Customer Service Center (CSC) and in accordance with the regional/corporate team. The individual will be responsible for supporting the achievement of the CSC budgets as agreed by the GM of the CSC. Incumbent will ensure control, maintenance and continuous improvement of Lean manufacturing according to the LSG Sky Chefs Production System.

Requirements

Bachelor’s degree, preferably in Industrial/Process Engineering or equivalent experience required
Five to seven years experience in developing and implementing production/process methods
At least three to five years experience in a manufacturing/automotive industry required
Effective workshop facilitator skills required
Experience in leading teams, driving change and delivering results
Knowledge of lean concepts including Toyota Production System principles required
Proven track record in Lean manufacturing and success in implementation of redesigned processes
Strong analytical and problem solving skills
Sound delegation skills accompanied with effective ability for follow-up
Proficient with windows based software
Excellent communication skills (verbal and written); ability to effectively interact with all levels of the organization

Nice To Haves

Six Sigma Black Belt, Green Belt or Lean Master Certification preferred
Knowledge of Total Quality Management and Change Management experience is preferred

Responsibilities

Implement and drive continuous improvement across CSC in close coordination with management staff
Implement LSG Production System for CSC in line with corporate and regional policies
Ability to teach the principals of lean and other process improvements and provide training as required within area of CSC (for example, Kaizen events)
Support CSC in the implementation of Regional Operational Excellence Strategy, guidelines, and policies
Support CSC management teams to achieve business targets (KPI’s)
Define continuous improvement targets together with the management staff and report performance against set operational objectives
Analyze cost reduction potential; Accountable for settling and delivering budget results related to productivity/process improvements
Report on KPIs for quality, productivity costs, and service delivery
Ensure communication and know-how sharing processes between CSCs in the country/region
Identify and train CSC departmental management and core employees on production system methodology and lean principles