Continuous Improvement Analyst

Maricopa County • Phoenix, AZ

5d • Hybrid

About The Position

Are you a creative thinker who is able to identify and solve problems? Are you committed to operational excellence and continuous improvement? As a Continuous Improvement Analyst with the Office of Organizational Excellence, you will help Maricopa County Department of Public Health (MCDPH) create a culture of quality by leading and coaching teams in identifying improvement opportunities, assessing performance, tracking metrics, collecting and analyzing data, and using quality improvement methods and tools. We are looking for someone who can think critically, identify gaps and opportunities, and facilitate solutions. You’ll support projects and activities of the Public Health Infrastructure and Workforce grant, helping develop and improve processes, systems, and infrastructure on projects that support the department’s workforce, align with the department’s mission, and increase efficiency and quality across the organization. This is a temporary one-year contract assignment.

Requirements

• Two years of professional experience in lean continuous improvement, performance management, quality assurance, program evaluation, and/or project management
• Bachelor’s degree in public health, business administration, health care administration, or related field
• Within one month of hire, all employees will be required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test
• Must possess or have reliable transportation at the time of hire

Nice To Haves

• Master’s degree in public health, business administration, health care administration, or a related field
• Lean Six Sigma Certification
• Three or more years of professional experience in leading projects related to lean continuous improvement, performance management, quality assurance, and/or program evaluation

Responsibilities

• Implement and manage projects and workgroups across the department that support the department’s goal of creating a culture and practice of quality and organizational excellence
• Support the use of the department’s performance management system that improves program linkages, reporting, and decision-making using performance indicators
• Actively seeks out and identifies opportunities to engage teams in problem-solving, performance evaluation, and continuous quality improvement, in support of the grant’s objectives and desired outcomes
• Provide project management support to assist teams in managing timelines, tasks, performance measures, compliance, and reporting requirements
• Conduct and facilitate quality improvement activities that include: identifying gaps and opportunities, gathering and analyzing data, identifying root causes, applying lean process improvement tools, implementing action plans, and tracking results
• Use technology such as Microsoft tools, automation, and AI to develop standards of work to standardize and centralize operational processes and systems that maximize efficiency and collaboration

Benefits

• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level