Continuous Improvement Analyst

Avenue Living Residential • Calgary, AB

10h

About The Position

Avenue Living Residential is Western Canada's fastest-growing private rental properties operator, with an expanding presence in Alberta, Saskatchewan, and Manitoba. We believe in bringing people together and building relationships we are proud of every day. Our core values guide our actions, and our people bring our mission to life. We are committed to providing safe and welcoming accommodations while being responsive to our residents’ needs with efficient execution. Our innovative teams work together to deliver both quality and value to our residents as we pride ourselves in creating communities that are safe and comfortable place to call home. At Avenue Living Residential, we ensure our team members are provided with a place to develop careers that are challenging and rewarding so everyone can realize their full potential. We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our team members, they can then extend that Duty of Care to our residents and business partners. We look for team members who are collaborative, creative, and In It Together. Individuals who are accountable, consistent, resourceful, and responsive. Those who can take initiative, seek feedback and demonstrate grit in overcoming challenges and adapting to change. If you are wondering if the grass is greener here at Avenue Living Residential, you can take comfort in knowing that through our common purpose we build relationships we are proud of every day. By focusing on leadership excellence, employee engagement, and quality service- combined with a continuous improvement mindset, we give you the green light to create meaningful connections and memorable experiences. Fostering a positive environment where people feel energized and empowered to have sustainable results. In addition to our team members, we also want our planet to thrive. Avenue Living Residential is committed to a green future by enhancing our properties with features such as environmentally friendly water management procedures, improved heating and cooling systems, solar panels, and upgraded air filtration technology.

Requirements

• 3–5 years of experience in process improvement, business analysis, operational excellence, or continuous improvement.
• Post-secondary education in Business Administration, Process Improvement, Operations, Business Analysis, or a related field.
• Strong analytical, problem-solving, and process mapping skills, with the ability to identify opportunities and develop practical solutions.
• Experience evaluating and implementing customer experience, behaviour-based improvement, and change management strategies.
• Ability to confidently communicate complex information and recommendations to leadership and diverse stakeholders.
• Strong written, verbal, presentation, and stakeholder management skills.
• Proficiency with Microsoft Office 365, particularly Excel, Visio, and Project.

Nice To Haves

• Experience in property management, real estate, or a multi-site service environment is an asset.
• Experience with Yardi or other property management technology is an asset.
• Lean Six Sigma Yellow/Green Belt or change management training is an asset.

Responsibilities

• Analyze and evaluate business process performance process by documenting current-state processes, identifying pain points and opportunities, gathering stakeholder input, and supporting the development of future state processes.
• Collaborate with process owners and stakeholders across the organization to understand business needs; facilitate process discussions and support the successful implementation of improvements.
• Analyze process performance by gathering business requirements and operational data, supporting process metrics and KPIs, identifying trends and root causes, and recommending opportunities to improve performance.
• Design and facilitate workshops to engage stakeholders in brainstorming sessions focused on process enhancement.
• Monitor and measure the impact of implemented changes, providing regular updates to management and stakeholders.
• Employ methodologies such as Lean Six Sigma, Kaizen, or Total Quality Management to drive continuous improvement initiatives.
• Act as a liaison between technical teams and business units to ensure that solutions meet user requirements and operational needs.
• Develop project plans and support projects to successful completion.
• Develop and maintain process documentation such as process maps, standard operating procedures, work instructions and other materials that help teams understand and consistently execute processes.
• Provide ongoing support and guidance to teams as they adapt to new processes and technologies.
• Ensure excellent communication and change management in deploying enhancements and new features through collaboration with internal teams.
• Support process governance and system enhancements and identify opportunities for automation and improved use of technology.
• Other duties as assigned.

Benefits

• competitive compensation package
• group benefits plan
• GRSP Matching Program
• discretionary bonus program for select roles
• Employee Referral Program
• employee centric culture
• generous award and recognition program
• discounted monthly rent in Avenue Living Residential’s properties
• employee discount and savings program through industry partnerships and Perkopolis

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree