Internship – Continuous Improvement Analyst (Year-Round)

Baird•Milwaukee, WI

1d•Hybrid

About The Position

The Business Process team, part of Baird’s Operations Department, identifies opportunities for improvement and drives efficiencies to solve problems. This team provides high-value service and subject matter expertise on regulations and policies with a thorough understanding of end-to-end processes. Continuous Improvement Analysts research, resolve, and respond to daily end-user questions, identify problem areas backed by documented metrics and analysis, and collaborate on appropriate solutions. The intern will gain hands-on experience working with the team, across Operations, and with clients. The ideal candidate is highly motivated, curious, analytical, and interested in understanding how people, processes, and technology work together to create business value. This is a hybrid internship, requiring four days per week in the downtown Milwaukee, WI office and one day remote. The intern must be able to work full-time during the summer (37.5-40 hours per week) and part-time during school semesters (15-20 hours per week). We are seeking a local student who can start in June 2027.

Requirements

Pursuing a bachelor’s degree in business administration, management information systems, information technology, operations management, finance with a technology concentration, communications or related degree
Anticipated graduation date of May 2028 or later
Strong verbal and written communication skills, with the ability to connect clearly and professionally with clients and associates and communicate technical information to both technical and non-technical personnel
Commitment to delivering excellent customer service to clients and associates
Organizational excellence, with the capacity to manage multiple priorities, demonstrate strong attention to detail and ensure high-quality and on-time delivery
High level of motivation, proactivity and strategic thinking, with a strong commitment to learning and contributing effectively
Proven analytical and problem-solving skills, with the ability to evaluate information and identify actionable solutions
Desire to learn new systems and policies
Advanced knowledge of Microsoft Office products, including strong Word, Excel, PowerPoint and SharePoint

Nice To Haves

Experience with Jira, Azure or other tracking tools is preferred

Responsibilities

Provide strong client service and technical support to the team, clients and associates
Support research and resolution of end-user questions
Assist with manual testing of workflow solutions, documentation of issues and solutions and metric tracking
Help with system administration activities such as user, role and permission setup and error-log monitoring
Analyze existing automated processes and identify improvement opportunities using documented metrics
Collaborate with the team to update user guides, training materials, process models and decision models
Contribute to process improvement work by sharing observations and recommendations to improve client and associate experiences
Gain exposure to Operations, Business Process, Continuous Improvement, Private Wealth Management and the financial services industry through team meetings, trainings and collaboration with associates across these teams