Continuous Care Coach (Remote - Work From Home COA)
About The Position
Lumata Health is seeking a remote Continuous Care Coach to assess, coordinate, and manage care needs for patients with chronic eye diseases. The coach works with patients, their families, healthcare providers, and internal teams to develop and implement personalized care plans, with the goal of providing high-quality support throughout each patient’s care journey. The role involves engaging with up to 15 patients per day and meeting established caseload goals, metrics, and expectations. The position is fully remote and has no face-to-face patient contact. Coaches must work during normal business hours in their patients’ time zones and be able to work across time zones. The role requires a dedicated, private, quiet home workspace that supports HIPAA and company security requirements, along with reliable internet service. Cameras must be on during virtual meetings. Lumata Health describes itself as a remote-first organization focused on using data-driven virtual care management to help people with chronic eye conditions. Its approach combines behavioral, psychosocial, and clinical information to provide personalized patient engagement and help patients address barriers to care.
Requirements
- Active Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT/COMT) designation is required.
- Ability to work in a team environment with very little supervision.
- Outstanding written and verbal communication skills.
- Excellent organizational, customer service, interpersonal, and communication skills.
- Excellent time management skills and ability to meet deadlines.
- Strong consultative skills and ability to provide guidance to patients.
- Ability to provide feedback and insights to contribute to patients’ care.
- Ability to work across time zones and remotely with reliable Wi-Fi for consistent conferencing and calls.
- Ability to participate in phone conferences as required.
- Proficiency with Windows and Google Chrome, including common file, browser, window, tab, and cross-application tasks.
- Ability to troubleshoot basic connectivity issues and resolve minor computer, browser, and settings issues.
- Ability to maintain a dedicated private workspace where conversations cannot be overheard and screens cannot be viewed by others, with low to no noise.
- Dedicated home internet bandwidth of at least 50 Mbps download and 10 Mbps upload; a wired connection is preferred.
- Ability to meet the listed physical, visual, hearing, speech, cognitive, and communication requirements, with or without reasonable accommodation.
Nice To Haves
- Two or more years of work experience in eye care.
- Proficiency with Electronic Medical Record (EMR) systems.
- Typing speed of 40 or more words per minute (WPM).
Responsibilities
- Manage patient caseloads and communicate as frequently as needed based on assessed patient needs.
- Communicate with patients, family members, guardians, caregivers, surrogate decision makers, and other professionals about aspects of care.
- Communicate with home health agencies and other community services used by patients.
- Collect health outcomes data and complete registry documentation.
- Educate patients and families or caregivers to support self-management, independent living, and activities of daily living.
- Assess and support adherence to treatment regimens and medication management.
- Identify available community and health resources.
- Facilitate access to care and services needed by patients and their families.
- Review patient status on an ongoing basis, including laboratory and other studies not reported as part of an E/M service.
- Develop, communicate, and maintain comprehensive or disease-specific care plans.
- Use motivational interviewing and a holistic approach to assess and address barriers to care.
- Work during normal business hours in patients’ time zones and interact with up to 15 patients per day.
- Communicate regularly with team leads, managers, directors, and appropriate stakeholders to promote the exchange of important information.
- Perform other duties as assigned to support Lumata Health’s goals and objectives.
Benefits
- Medical, dental, and vision benefits.
- Paid time off.
- Parental leave.
- Additional benefits are referenced but not specified.
- Professional development opportunities.
- Performance incentives and growth opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
