Continuing Care Sales Manager

Erickson Senior Living • Tinton Falls, NJ

2d • Onsite

About The Position

Join our team as the Health Care Sales Manager, responsible for presenting and selling Continuing Care (Assisted Living, Long Term Care, Memory Care) to prospective external and current internal residents. Join our team as the Clinical Health Care Counselor is responsible for presenting and selling Continuing Care to prospective external and current internal residents.

Requirements

• Minimum of 2 years’ experience in related field required.
• Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Nice To Haves

• Minimum of 5 years' experience in Continuing Care service line sales strongly preferred.
• Experience in assessing prospective hospitalized residents to determine eligibility for skilled nursing care preferred.

Responsibilities

• Conduct tours for prospective external residents and current internal residents through Continuing Care, providing an overview of the community, health care offerings, pricing, amenities, and availability.
• Develop and execute Continuing Care sales strategies, tactics, and external business development plans.
• Establish and maintain relationships with outside competitors to ensure accurate knowledge of the competitive landscape.
• Maintain market intelligence data and collaborates with ESL Home Office partners to build quarterly market strategies and competitive analyses.
• Counsel prospective residents and decision-makers regarding apartment selection and sell entry onto appropriate waiting lists.
• Initiate and maintain contact with standby list members to facilitate re-occupancy of available Continuing Care units.
• Supervise coordination of move-in dates, admissions, and resident transfers throughout the continuum of care.
• Notify the physician, Director of Nursing, and Administrator of medically complex residents seeking admission.
• Track and submit commissions, incentives, and bonuses in a timely manner.
• Maintain current knowledge of Medicare and Medicaid coverage changes, Managed Care information, and other relevant topics for family members considering a move to Continuing Care.
• Oversee and understand the job responsibilities of the Health Care Sales Associate, Move-In Coordinator, Acute Care Coordinator, Marketing Liaison, and Clinical Liaison.
• Attend required meetings and communicate with community partners about residents who may benefit from a higher level of care in the future.
• Oversee outplacement of residents in Independent Living and Continuing Care when no availability exists.
• Direct and participate in outreach efforts and networking both inside and outside the community.
• Prepares and provides weekly and monthly reports as required.
• Oversees all aspects of the move-in process for Continuing Care, including insurance verification, paperwork distribution, and room turnover.
• Follow up with prospective residents through phone calls and written correspondence to provide additional information.
• Attend special functions and events, provide tours, answer questions, and staff the sales information table.
• Coordinate and manage all aspects of sales team education and ongoing training within Continuing Care.
• Train, develop, and manage the Continuing Care Sales Team through regular informational and developmental meetings, including: Sales training, Resident capital training, My Unity updates, Salesforce reviews, Sales metrics analysis.

Benefits

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• Free access to our on-site Team member Health and Well-Being Centers, plus Well-Being programs, tools and resources for you and your immediate family members
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed