Continued Care Case Manager

The Delores Project•Denver, CO

8d•$55,000•Hybrid

About The Position

The Delores Project (TDP) is a non-profit organization founded in 2000 that provides a 24-7 low-barrier, housing-focused shelter for unaccompanied adult women, transgender, and nonbinary people. TDP also offers supportive housing for formerly chronically homeless individuals with a disability, and a comprehensive suite of wrap-around services, including on-site behavioral healthcare. Additionally, the organization provides community-based aftercare services for clients who have transitioned from homelessness to housing. TDP emphasizes community and belonging as essential to healing from the trauma of homelessness, aiming to create a supportive community that meets basic needs, provides access to housing resources, and fosters a therapeutic environment for clients to heal and achieve stability. Their approach is client-centered and strengths-based, utilizing harm-reduction and trauma-informed models of care. TDP's engagement is rooted in values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for all community members, including staff and volunteers. They seek individuals who share these values, are passionate about working with people in crisis, and are committed to ending homelessness.

Requirements

Reliable transportation is required.
Active listening & curiosity
Conflict resolution & deescalation
Care coordination & collaboration
Advocacy
Client centered & nonjudgmental
Adherence to professional documentation standards
Resource navigation
Ethics & integrity of practice
Organization & Time Management
Commitment to TDP’s Principles of Care
Cultural humility
Teamwork & Collaboration
Critical thinking & Problem Solving
Ability to pass a background check
Schedule flexibility based on the needs of the role/ team/ organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings

Nice To Haves

Degree in relevant field (human services, social work, marketing/ communications, human resources, finance, nonprofit management, etc. depending on role)
Lived experience relevant to, or shared identities, with those The Delores Project serve including Indigenous people, communities of color, LGBTQIAI+ individuals, those with disabilities, and transgender and nonbinary people
The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another and the organization
Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ or disabilities
High emotional intelligence and self-awareness, commitment to assuming the best intent of others
Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention
Ability to be non-judgmental of other people’s identities and life choices
An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds
Ability to positively and professionally represent The Delores Project to a diversity of stakeholders
Ability to speak Spanish or American Sign Language fluently not required but a plus
Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently
Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary
Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging
Understanding of client-centered, strengths-based, trauma-informed, and housing-first models of service and care
Work or educational background in human service, social work, and/ or customer service with diverse communities
Demonstrated ability to maintain accurate and timely documentation
Prior training in harm reduction, mental health first aid, vicarious trauma, de-escalation, crisis management, and conflict resolution
Ability to juggle multiple priorities simultaneously
Ability to work with and support volunteers
Excellent interpersonal skills and ability to positively engage with staff, clients, volunteers and donors in person and on the telephone

Responsibilities

Participate in a warm handoff of all clients while they are still in the shelter with their rehousing case manager.
Meet with clients on their caseload in person at least twice monthly.
Maintain appropriate case notes and documentation.
Complete all required assessments including HMIS (at enrollment, annually, and at exit) and ASSM (at enrollment, bi-annually, at exit).
Accompany clients to medical, behavioral health, legal, and/or housing appointments as necessary.
Assist clients in building a community map of resources and supports.
Work with clients on creating and maintaining a budget and maintaining and/or improving income.
Help guests with benefits navigation as needed.
Attend weekly team meetings, quarterly all-staff meetings, and any additional mandatory trainings.
Maintain a flexible schedule, including some evening and weekend hours, in order to best meet the needs of clients.
Plan and facilitate or co-facilitate any housing-focused programming or workshops as required.
Other program-related tasks as assigned.