Contingent Systems Analyst / IT Specialist

TechTrans International•Houston, TX

9d•Hybrid

About The Position

TechTrans International (TTI) is seeking a Full-Time Contingent Systems Analyst/IT Specialist to provide business systems analysis and technical support for the Online Workflow Management System (OWMS) supporting the Advanced Test and Logistics Support Services contract with the 704th Test Group at Holloman Air Force Base. This is a full-time position based in Houston, Texas. The Systems Analyst/IT Specialist serves as the liaison between contract business operations and TTI's OWMS development team, translating operational needs into system requirements, validating enhancements through functional testing and UAT, and providing Tier 1 help desk support to government and contractor users. This role works directly under the IT Lead/Project Manager and is well-suited for a technically grounded professional who is equally comfortable writing requirements documentation, executing test cases, and resolving user access issues. Clearance: Secret clearance eligibility preferred. Must be a U.S. Citizen.

Requirements

U.S. Citizenship required
Minimum 3 years of experience in business systems analysis, IT support, or a combination in a government or commercial environment
Experience translating business requirements into system specifications, user stories, or functional documentation
Experience performing functional testing or UAT for enterprise web applications
Proficiency in Microsoft Office Suite and web-based applications
Associate's or Bachelor's degree in Information Technology, Business, Information Systems, or related field; equivalent experience considered

Nice To Haves

Experience supporting DoD or Air Force IT or business systems environments
Familiarity with OWMS or similar enterprise workflow platforms
Business Systems Analyst (BSA), Certified Business Analysis Professional (CBAP), or equivalent certification
IATA Dangerous Goods awareness (supporting transportation workflow documentation)
Basic awareness of CMMC Level 2 and cybersecurity hygiene principles
CompTIA A+ or IT Fundamentals certification

Responsibilities

Serve as the liaison between contract business operations and TTI's OWMS development team, translating operational workflow needs into detailed system specifications and user stories
Review and analyze business and functional requirements from government users and TTI operational staff
Facilitate requirements clarification sessions and support solution design discussions between operations, stakeholders, and the development team
Perform functional testing and validate OWMS system enhancements before deployment, ensuring delivered solutions meet business requirements
Support User Acceptance Testing (UAT) and government business sign-off processes for system updates
Document processes, workflows, and system functionality to support knowledge transfer, audit readiness, and user training
Identify process improvement opportunities and recommend OWMS workflow enhancements to improve operational efficiency
Serve as the first point of contact for OWMS user support requests — login issues, access problems, navigation questions, and routine system errors
Resolve Tier 1 issues independently and escalate Tier 2 and above to the IT Lead/Project Manager with complete problem documentation
Maintain a help desk log of all support requests and resolutions
Assist new government and contractor users with OWMS onboarding, account setup, and initial system orientation
Assist the IT Lead/Project Manager with user account creation, role assignments, and periodic account audits
Support OWMS update testing by executing test cases and documenting results against defined acceptance criteria
Maintain and update OWMS user guides, system documentation, and process workflow diagrams as directed
Assist with data export, archiving, and retrieval tasks for records retention compliance including on-demand CSV exports
Assist with AFNET access coordination, firewall documentation, and boundary request submissions as needed