Contents Manager

Paul Davis Restoration • St Paul, MN

14h • Onsite

About The Position

Manage active contents jobs by scoping new jobs, communicating with clients, and working alongside paying partners. Make a difference for others that have had a disaster strike their property. Take pride when your team completes contents projects on budget with an exceptional customer experience. Be empathetic and show a sense of urgency while communicating through modern technology. Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving the opportunity to become experts in the field through certifications and Paul Davis University. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Requirements

• Serve as a primary point of contact for clients, supporting communication across all Paul Davis services
• Facilitate work authorizations and disposal approvals with clients as needed
• Scheduling and coordination of jobs
• Supervise and support field technicians to ensure daily goals and performance expectations are met
• Plan job sites and order supplies while managing labor and material budgets
• Ensure ERT technicians are prepared each morning with proper equipment, materials, and clear direction
• Train and support team members in contents handling, including cleaning, wrapping, packing, hauling, and safe lifting practices
• Coordinate and communicate effectively with Estimators, Contents Crew Chiefs (CCC), and Technical Specialists
• Complete required TPA/insurance documentation, including accurate RMS notes
• Upload job photos daily to The Huddle (SharePoint) as needed
• Oversee Assured Software reports, including downloading, sharing with homeowners, and distributing to internal team members
• Monitor RMS to ensure accuracy and daily updates, including: Equipment tracking, Compliance task completion, Daily job file updates
• Partner with the Shop Manager to manage equipment tracking (check-in/check-out)
• Complete final walkthroughs and obtain Certificates of Completion from clients
• Accurately track time daily, assigning labor to the appropriate jobs
• Assist clients with retrieving and managing contents from storage
• Complete additional tasks as assigned by the Team Leader or COO

Nice To Haves

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Paid training
• Referral program
• Great culture and team dynamic

Responsibilities

• Serve as a primary point of contact for clients, supporting communication across all Paul Davis services
• Facilitate work authorizations and disposal approvals with clients as needed
• Scheduling and coordination of jobs
• Supervise and support field technicians to ensure daily goals and performance expectations are met
• Plan job sites and order supplies while managing labor and material budgets
• Ensure ERT technicians are prepared each morning with proper equipment, materials, and clear direction
• Train and support team members in contents handling, including cleaning, wrapping, packing, hauling, and safe lifting practices
• Coordinate and communicate effectively with Estimators, Contents Crew Chiefs (CCC), and Technical Specialists
• Complete required TPA/insurance documentation, including accurate RMS notes
• Upload job photos daily to The Huddle (SharePoint) as needed
• Oversee Assured Software reports, including downloading, sharing with homeowners, and distributing to internal team members
• Monitor RMS to ensure accuracy and daily updates, including: Equipment tracking, Compliance task completion, Daily job file updates
• Partner with the Shop Manager to manage equipment tracking (check-in/check-out)
• Complete final walkthroughs and obtain Certificates of Completion from clients
• Accurately track time daily, assigning labor to the appropriate jobs
• Assist clients with retrieving and managing contents from storage
• Complete additional tasks as assigned by the Team Leader or COO

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed