Contents Manager

Paul Davis Restoration of Greenville and Spartanburg • Greer, SC

2d • $60,000 - $80,000 • Onsite

About The Position

Paul Davis Restoration of Greenville & Spartanburg is looking for an experienced, motivated, and organized Contents Manager to lead our Contents Department. Our Contents Department plays a critical role in helping homeowners and businesses recover after fire, water, mold, and other property damage. We are looking for someone who can take ownership of the department, lead a team, manage multiple projects, and ensure our customers' belongings are handled with care throughout the restoration process. The ideal candidate is a strong leader who is detail-oriented, dependable, and able to balance customer service, production schedules, and job profitability.

Requirements

• Previous experience in contents restoration, property restoration, moving and storage, or a related industry preferred.
• Prior management or supervisory experience strongly preferred.
• Strong organizational, leadership, and problem-solving skills.
• Ability to manage multiple jobs, deadlines, and employees simultaneously.
• Understanding of job costing, labor management, and profitability.
• Strong communication and customer service skills.
• Comfortable using computers, inventory management systems, and job management software.
• Valid driver's license and acceptable driving record.
• Ability to perform physical tasks associated with contents restoration when needed.

Nice To Haves

• Experience with Xactimate, RMS/NextGear, or similar restoration software is a plus.

Responsibilities

• Oversee daily operations of the Contents Department, including pack-outs, cleaning, storage, inventory, and pack-backs.
• Supervise, train, and manage contents technicians and other department personnel.
• Schedule employees, coordinate workloads, and ensure projects are completed efficiently and on time.
• Establish accountability for productivity, quality of work, and department performance.
• Work closely with the mitigation and reconstruction departments to coordinate project schedules.
• Oversee the packing, handling, transportation, cleaning, storage, and return of customers' personal property.
• Ensure accurate documentation, photographs, labeling, and inventory tracking of all contents.
• Manage cleaning and restoration processes for furniture, electronics, textiles, and other personal belongings.
• Identify salvageable and non-salvable items and ensure proper documentation.
• Maintain organized and secure warehouse storage areas.
• Ensure proper procedures are followed to prevent lost, damaged, or misplaced items.
• Manage multiple contents restoration projects from start to finish.
• Monitor job budgets, labor hours, equipment usage, and material costs to maintain profitability.
• Review job costing and identify opportunities to improve efficiency and gross profit.
• Ensure all work performed is properly documented and billed.
• Coordinate with estimators to identify additional work and necessary supplements.
• Maintain accurate job records and ensure timely project completion.
• Serve as a primary point of contact for customers throughout the contents restoration process.
• Communicate professionally with homeowners, insurance adjusters, and other involved parties.
• Provide regular project updates and address customer questions or concerns.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Ensure customers' personal belongings are treated with respect and care.

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed