Contents Manager - Meridian, ID

Paul Davis • Meridian, ID

2d • $65,000 - $85,000 • Onsite

About The Position

Paul Davis Restoration is looking for a Contents Manager to lead our contents team and help customers recover their belongings after fire, water, smoke, and other property damage. The Contents Manager plays a key role in making sure contents projects are organized, completed accurately, and handled with care. This position combines team leadership, customer service, project coordination, inventory management, and hands-on contents restoration.

Requirements

• Previous leadership, management, restoration, warehouse, contents, or related experience
• Highly organized and detail-oriented
• Excellent communication and customer service skills
• Can confidently lead and hold team members accountable
• Can prioritize competing projects and deadlines
• Comfortable working in a fast-paced, changing environment
• Strong computer and documentation skills
• Can work independently while also being a team player
• Takes pride in doing quality work and taking care of customers
• Willing to get hands-on and help the team when needed
• Can safely lift, carry, move, and handle household contents
• Has a valid driver's license

Nice To Haves

• Restoration or contents experience is preferred, but we are willing to train the right candidate who has strong leadership, organizational, and customer service skills.

Responsibilities

• Lead, train, and manage the Contents team to ensure projects are completed efficiently and professionally
• Oversee the packing, inventory, cleaning, processing, storage, and return of customers’ personal belongings
• Coordinate contents projects from initial pack-out through final delivery and completion
• Communicate with customers throughout the contents restoration process and provide excellent customer service
• Maintain accurate documentation, inventories, photographs, and project records
• Ensure contents are properly labeled, tracked, stored, cleaned, and returned to the correct customer
• Inspect completed work to ensure quality and accuracy
• Coordinate with Project Managers, Mitigation, Reconstruction, and other departments to keep projects moving
• Help schedule employees and manage daily workload based on project needs
• Monitor job progress, productivity, and project timelines
• Assist with estimating, documentation, and project-related administrative tasks
• Handle customer concerns professionally and work toward effective solutions
• Ensure employees follow company policies, safety procedures, and Paul Davis standards
• Participate in pack-outs, cleaning, manipulation, and other hands-on contents work when needed
• Maintain a clean, organized, and safe contents facility
• Help develop and maintain efficient systems for inventory, storage, and contents processing

Benefits

• Competitive pay based on experience
• Health, vision, dental, accident, life, and other supplemental insurances
• Paid time off
• Paid holidays
• 401(k)
• Training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed