Content Writer, Help Center

Notion • San Francisco, CA

3d • $119,000 - $133,000 • Onsite

About The Position

As a Help Center Content Writer, you will plan, write, and maintain documentation in Notion’s Help Center. Your content will be customer-facing, and used not only on the help center, but also as a content engine powering self-serve support and education within the support chatbot, Notion AI, and other distribution surfaces. You’ll write content using Notion’s voice and tone; partnering with Product, Engineering, CX, and Marketing to keep content accurate, complete, and localized. You’ll optimize for discovery and performance using SEO and AIO best practices alongside search data and site analytics, and leverage top contact drivers to increase self‑serve support capabilities.

Requirements

• You have 3+ years of technical writing experience
• You have experience supporting cross-functional programs relating to help center content development and upkeep
• You believe success is a measured outcome, and have experience making metrics-driven recommendations
• You have a proactive approach to program and project management
• You have an ability to distill complex product updates and concepts into clear, written documentation
• You have experience developing a deep understanding of brand voice and tone
• You have an understanding of product-led SaaS companies and launch processes
• You have experience using SEO and AIO best practices to optimize content for discovery and performance

Nice To Haves

• Deep existing knowledge of Notion as a product
• Experience at a high-growth SaaS company
• Experience writing content for both external and internal audiences
• Experience with Contentful, Amplitude

Responsibilities

• Apply and enforce written voice and tone across Notion's product documentation.
• Write, publish, and maintain Help Center documentation as a part of Notion's cross-functional launch readiness process.
• Utilize CX metrics to translate top contact drivers into written content, improving adoption of “Tier 0” self-help through documentation.
• Work with Product Operations, Marketing, Customer Experience, and Engineering teams to ensure content completeness and accuracy, creating and updating content in cadence with Notion’s feature launch cycle.
• Monitor site traffic and performance, finding opportunities to improve existing content and optimize user experience.
• Coordinate localization of Help content, ensuring content is available globally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed