Content/Systems Specialist

CMT Services Inc • Washington, DC, DC

1d • Remote

About The Position

The Content/Systems Specialist supports Federal correspondence systems, content management, SharePoint collaboration, document routing, public-inquiry workflow support, content inventory, content mapping, data quality, and content updates for a Federal correspondence and content management program. The role supports controlled correspondence tracking across Federal systems and assists with maintaining accurate, governed, accessible, and version-controlled content in Government-approved systems and collaboration environments.

Requirements

• Minimum 2 years of experience with Federal correspondence management systems or comparable Federal tasker, case-tracking, records, or content-management systems.
• Experience supporting Federal correspondence, content management, document management, workflow tracking, case tracking, or records-related systems.
• Experience using SharePoint or comparable Federal collaboration/content-management environments.
• Experience maintaining document libraries, metadata, content inventories, content maps, version control, and workflow status information.
• Experience supporting internal content updates, content governance, or document routing in a Federal or Government environment.
• Ability to organize and track large volumes of electronic information accurately.
• Strong analytical, troubleshooting, customer-service, and communication skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and reporting/tracking tools.
• Ability to work within Government-approved permissions, workflows, and access controls.

Nice To Haves

• Project Management Professional (PMP) certification

Responsibilities

• Support controlled correspondence tracking, routing, updating, status monitoring, and closure activities in Federal correspondence management systems.
• Support work involving ICCT, ECMM, CoRe, SharePoint-based collaboration, or comparable Federal correspondence, tasker, case-tracking, or content-management systems.
• Support public-inquiry workflow tracking and routing visibility using Government-approved systems and processes.
• Maintain content inventories, content maps, document libraries, metadata, version history, and content status trackers.
• Support content alignment between strategic documents, frameworks, tools, program activities, and internal SharePoint content.
• Support content updates to internal SharePoint sites under Government-designated permissions and approval workflows.
• Support data quality reviews, content validation, duplicate identification, source verification, and content owner tracking.
• Assist with Business Case and Analysis of Alternatives inputs by organizing source materials, data, assumptions, and backup documentation.
• Coordinate with project staff and Government stakeholders to resolve content, workflow, and system-navigation issues.
• Support Section 508-aware content posting by coordinating with the Technical Writer / 508 Specialist before publication or release.
• Prepare status updates, dashboards, logs, reports, and workflow summaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level