Content Strategy Specialist (Operations)

Interactive Strategies • New York, NY

3h • $70,000 - $87,550 • Hybrid

About The Position

As the Content Strategy Specialist (Operations) at Interactive Strategies, you’ll help shape digital experiences for organizations doing meaningful, high-impact work. We partner with leading nonprofits, associations, and B2B organizations to solve complex problems through smart strategy, thoughtful content, and strong digital experiences. We’re a people-first, award-winning digital agency where good ideas matter, great execution is expected, and we have a lot of fun along the way. This role often involves balancing multiple client projects with competing deadlines, so success requires strong organization, adaptability, and comfort working independently. If you’re excited to work with nationally recognized organizations and you enjoy untangling complex websites, organizing large amounts of information, and bringing clarity to messy content ecosystems, you’ll thrive in this role. While you’ll have opportunities to write and edit, writing isn’t the primary focus of this position. Instead, you’ll bring our content strategies to life through content planning, audits, workflows, migrations, CMS implementation, and QA. You’ll help keep complex projects organized, accurate, and moving forward, ensuring our strategists, designers, developers, and clients have the information and structure they need to deliver exceptional digital experiences. Because you’ll work across the full website development process, this role also offers a strong foundation for growing your digital content career. You’ll collaborate closely with experienced content strategists and gain exposure to content strategy, UX, SEO, accessibility, client consulting, complex project management, and website planning.

Requirements

• 3–5 years of experience in digital content, content strategy, content operations, UX/content design, or a related field
• Experience supporting complex website redesigns, migrations, or builds
• Demonstrated experience conducting content audits, inventories, or other large-scale content analysis
• Strong proficiency with spreadsheets and comfort managing large, detailed datasets and content trackers
• Hands-on experience entering, formatting, migrating, or QAing content in CMS platforms such as WordPress, Drupal, or Sitecore
• Strong writing and editing skills for digital platforms, even though writing is not the primary focus of this role
• Exceptional organization, attention to detail, and follow-through
• Ability to manage multiple projects, priorities, and deadlines simultaneously
• Strong verbal communication and presentation skills, including experience presenting recommendations or work directly to clients or stakeholders
• Comfort collaborating across disciplines and responding thoughtfully to client questions and feedback
• Familiarity with SEO, accessibility, UX, and web content best practices
• Curiosity, adaptability, and a willingness to learn new platforms, workflows, and technologies
• Interest in emerging AI tools and their applications to digital content work

Nice To Haves

• Agency or client-services experience preferred

Responsibilities

• Support content strategy for website redesigns and builds, from discovery and auditing through content development, migration, and launch
• Present content audit findings, recommendations, and deliverables directly to clients and confidently explain the thinking behind your work
• Conduct quantitative and qualitative content audits and recommend whether content should be retained, revised, consolidated, relocated, or removed
• Organize and inventory large volumes of website content and maintain accurate content documentation throughout projects
• Manage content review and approval workflows using Bynder Content Workflow and other project management tools
• Build and maintain detailed spreadsheets tracking content status, ownership, recommendations, approvals, and migration
• Develop page outlines, content models, information architecture recommendations, and wireframe content
• Write and edit digital content where needed, applying UX writing, accessibility, SEO, and brand best practices
• Enter, migrate, format, and QA content in CMS platforms such as WordPress, Drupal, and Sitecore
• Collaborate closely with strategists, designers, developers, project managers, and clients throughout the website development process
• Identify opportunities to improve content processes, documentation, and workflows

Benefits

• Company-sponsored health, vision, and dental insurance
• Pre-tax Flexible Spending Account (FSA)
• Profit sharing
• 4 weeks of vacation/sick time from day one (5+ weeks at year 3)
• Company-paid short-term and long-term disability
• Company-paid life and AD&D insurance
• 11 paid holidays
• 401(k) with company match
• New business referral bonus
• Professional development opportunities
• Flexible work schedule
• Pre-tax DC Metro SmartBenefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed