Content Operations Analyst

Storyteller • ,

60d • $20,000 - $20,000 • Remote

About The Position

Storyteller is a high growth B2B SaaS platform that enables companies to integrate Stories into their owned and operated platforms. Stories, popularized by Instagram and Snapchat, are effective for boosting user engagement, audience retention, and driving advertising revenue. Our end-to-end platform provides a best-in-class Stories experience within days, offering native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. We serve many globally recognized clients, particularly in the sports industry.

As a Content Operations Analyst, you will be crucial in ensuring the accuracy, reliability, and trustworthiness of Storyteller’s platform, support workflows, and high-volume sports content. You will act as a liaison between content operations, support, product, and client-facing teams. Your responsibilities will include live content checks, issue triage, application support, client/internal updates, evidence gathering, escalation, handovers, and process improvement. This is an active role requiring operators who combine reliability with sound judgment. You will be expected to identify patterns, investigate thoroughly, utilize AI and tools effectively, communicate clearly, and contribute to the improvement of the operating system over time.

Requirements

• Strong application support, product support, content operations, QA, live operations, or support operations instincts.
• Exceptional attention to detail, especially when checking text, visuals, links, timing, structured information, and issue evidence.
• High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you.
• First-principles troubleshooting: you want to understand what is actually happening, not just route a ticket or repeat a known answer.
• Clear written English and the ability to explain an issue calmly, precisely, and without drama.
• Strong judgment under pressure. You can decide what needs immediate action, what needs escalation, and what can wait.
• Outcome ownership: you care whether the content, fix, support update, or escalation actually landed correctly.
• Curiosity about systems. You want to understand why an issue happened and how to prevent similar issues next time.
• Comfort using AI and tools to improve your own work while still checking important details yourself.
• Reliability and follow-through when live coverage, client support, or content accuracy matters.
• Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet.
• Interest in sport, media, digital content, SaaS, live operations, or customer-facing product support.

Nice To Haves

• Experience in application support, product support, technical support, customer support operations, content QA, live operations, editorial, proofreading, moderation, or digital publishing.
• Exposure to SaaS, sports, media production, CMS tools, publishing workflows, mobile/web apps, or client-facing support.
• Experience using tools such as Jira, Zendesk, Intercom, Linear, CMS platforms, spreadsheets, dashboards, browser dev tools, SQL, APIs, or log/search tools.
• Examples of improving a checklist, workflow, support process, QA process, runbook, template, or lightweight automation.
• Experience working in a fast-paced operating environment where accuracy, timing, and communication matter.

Responsibilities

• Run content operations and support workflows during live sports events and other high-volume publishing periods.
• Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, brand consistency, and basic platform behaviour.
• Triage incoming support and content issues by gathering evidence, identifying likely causes, and deciding the next action.
• Reproduce and document application or workflow issues clearly, including expected behaviour, actual behaviour, affected clients/products, severity, screenshots, links, and steps to reproduce.
• Distinguish between content issues, configuration issues, user/workflow issues, and likely product bugs.
• Spot, describe, and escalate issues clearly before they become client or user problems.
• Maintain clear handovers, incident notes, support updates, QA records, and follow-up actions across time zones.
• Work with content, operations, product, engineering, and client-facing teammates to fix issues quickly and prevent repeats.
• Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability.
• Improve checklists, playbooks, templates, support workflows, and lightweight automations as you learn what breaks in practice.

Benefits

• Up to 20,000 USD per year
• Full-time, contractor contract
• Fully remote working
• Working with the latest hardware, tech stack, AI tools, and product workflows

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed