Content Operations Analyst

Storyteller • ,

3d • $20,000 - $20,000 • Remote

About The Position

Storyteller is a B2B SaaS platform that helps companies bring Stories-style content into their own apps and websites. Our clients include major sports and media brands, and our content operations team helps make sure their story experiences are accurate, timely, well-structured, and reliable. This role follows a rotating shift pattern, including evenings and weekends, depending on live events. Own shift-based day-to-day content operations for a sports SaaS platform, using AI and internal tools to check, compare, document, and triage work while managing recurring content tasks, QA, client delivery, and first-line support during assigned evening, weekend, or after-hours coverage. You will suit this role if you can work independently, use AI tools pragmatically, spot defects, verify details, make clear decisions on your own within the workflow, communicate clearly, and escalate with evidence when needed.

Requirements

• Ability to own a queue of work without waiting to be prompted at every step.
• Ability to use runbooks and checklists well, but adapt when the situation is messy or incomplete.
• Ability to make clear decisions independently within the workflow and know when something needs escalation.
• Ability to write clear updates so another operator can pick up the work without a long explanation.
• Ability to use AI tools to improve repeatable work, verify outputs, and improve the underlying workflow when repeat issues are seen.
• Interest in sport, media, digital content, SaaS, or publishing operations.

Nice To Haves

• Experience in content operations, publishing operations, content QA, application support, product support, live operations, media operations, or digital production.
• Familiarity with CMS tools, Airtable, Linear, Zendesk, Slack, spreadsheets, dashboards, browser tools, or AI tools for QA, support triage, documentation, or workflow automation.
• Experience working with sports, media, apps, generated content, clips, reporting, or client-facing delivery.

Responsibilities

• Own assigned content operations tasks from queue to completion: understand the expected output, run the workflow, check the result, update the right systems, make clear decisions within the workflow, and flag blockers early.
• Prepare generated story packages and reports using Storyteller tools and runbooks.
• QA generated content and app surfaces.
• Maintain content hygiene and recurring task records.
• Deliver client-ready links, reports, or status updates.
• Triage content or support issues using AI-assisted tools, including first-line support during assigned shifts, by gathering evidence, identifying likely causes, deciding the next action, and escalating clearly with evidence when needed.
• Keep records, handovers, and status updates accurate enough for another operator to understand what has happened, what has been checked, and what still needs attention.
• Use AI and internal tools daily to speed up checking, comparison, documentation, and repeatable workflows, while verifying outputs.
• Monitor issues, make the first assessment, communicate clearly, and escalate with evidence when needed during event coverage.
• Help prepare scheduled content and operational checks before an event, monitor that time-sensitive outputs behave as expected, and hand over open issues clearly during event coverage.

Benefits

• AI tools may assist in reviewing applications, but decisions are made by our team.
• We retain data only as necessary for recruitment and compliance.
• You can request access or deletion of your data at any time by emailing [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed